Known issues for My Account

In Chrome, your preferred language will need to be at the top of your list. If you have changed your language and if your currently set language on top of your language list is not reflecting the date formats, then try clearing browser history/cache and restarting your browser.

Please contact OCLC Support if you continue to have this issue.

This was fixed with the June release for Tipasa. See Tipasa Release notes, June 2022.

The color has now been changed to dark gray with white text to match WorldCat Discovery and improve accessibility.

For information on color selections, see Branding & Customization.

Tipasa email notifications are now all treated as transactional because they are associated with a specific ILL request. Even when a library user opts out of email notifications on the Profile tab, email notifications will still be sent.

For more information, see Notifications.

• New ILL requests and status updates do not appear as quickly as expected.
• The "Need by date" field in the ILL request form does not offer a date picker and does not indicate the required format.
• Other issues

Support for IE 11 was discontinued in August 2021.

All WorldCat Discovery features are accessible to users if your library has a subscription for WorldCat Discovery or FirstSearch.  

You now have the option to hide these features in My Account. See the release notes or Hide WorldCat Discovery features.

When the new My Account was released in June 2020, it did not include the chat option that was available in the former user portal. With the March 10 release, a new floating chat button is now available.

For information about configuring the chat option, see Custom Links.

Safari users now see the hint text "yyyy-mm-dd" within the date field.

Because entry of dates varies by browser, we recommend that you remove any hints about date format from the Field Label. For example:

For libraries with WorldShare Circulation, the list of pickup locations provided when placing a hold in WorldCat Discovery is different than the list displayed when editing a hold in My Account.

These lists now match.

After the release, these email and text options will no longer be displayed for users at libraries that do not have Tipasa.

After the release, these links will no longer display for users at libraries that do not have WorldCat Discovery

After the release, the status will display for all ILL requests.

After the release, the blank default will display as expected.

In the meantime, you may want to make one or more of these changes:

• Edit the Field Label to include a note that alerts users to check that the correct value is selected.
• Edit the first/blank line to include a note that alerts users to select the correct value.
• Make the field not required - this will allow the blank line to display, but it will also allow the form to be submitted with a blank value.

After the release, disabled forms will not display.

In the meantime:

• If your library has disabled all three request forms (e.g., because you currently do not want to receive borrowing requests), the Article form displays. As a workaround, you can edit the Article form to include a note that you are not currently taking requests. Consider using first section header, patron notes field, or copyright declaration field, depending on where you'd like the note to appear.
• If your library has disabled the Article form, article fields display on the Book form. Consider updating your Article form to serve as your Book form.

Please contact OCLC Support for assistance with making these updates.

After the release, disabled hold date fields will not display.

After the release, tabs and lists will display as expected.

In the meantime, please use the Resources or Profile links in the footer.