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OCLC Support

Known issues

This page lists known issues in the WorldShare Circulation application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues


Issue Details

Loans failed to automatically renew on 17 July 2024

A system outage on 17 July 2024 caused some loans to fail to automatically renew. Your institution may have been impacted if your overdue notifications and automatic renewal processing occur between 01:00 - 03:00 U.S. Eastern Daylight Time.

Identified: July 2024

Workaround: Use the bulk renewal client to proactively renew the impacted loans. This will restart the automatic renewal cycle on the new due date. 

Criteria for impacted items would be:

  • Item is in ON_LOAN status
  • Loan due date is 17 July 2024
  • Loan policy supports automatic renewal

 Caution: To avoid overdue penalties from being raised by the renewals, you may wish to adjust your loan policies while the client is processing the renewals to either:

  • Temporarily remove links to overdue bill and/or suspension structures
  • Temporarily extend the grace period

POS Printer Server Application does not run from the Start Menu on Java versions later than Java 8u162

Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation.

Note: Java 9 and higher are not yet supported.

Identified: May 2018

Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-posprinter-server.jnlp).

Fixed issues


Fixed issues - Table
Issue Fix date

Circulation groups cannot create new notification policies

An error is displayed in OCLC Service Configuration when you try to create a new notification policy if your library participates in a circulation group .

July 2024

SIP2 clients for some institutions cannot connect with WMS

Self-service kiosks and other SIP2-enabled devices may return errors if your library or circulation group have 64 or more branches. You may see failures in your client's logs in response to client log-in messages (93 requests).

June 2024

Incorrect patron information sometimes displays when batch printing slips (receipts) from the check in screen

 Note:  Modernized staff interface only

March 2024

Items do not display the In Processing status

 Note:  Modernized staff interface only

Items that are in processing display as Available or Unavailable on modernized screens only.

March 2024