WorldShare Circulation release notes, Special May 2022

Patron experience

In My Account, library users can select one, more, or all of their library fees or fines in the Fees tab and select the payment button to begin online payment. The payment button will only display to patrons whose libraries have enabled online payments and enabled online payments for all users:

After selecting the payment button, all library users are required to consent to send data required by the payment processor. Then My Account redirects the user to the payment website hosted by Flywire’s Comprehensive Receivables Solution (CRS). Sensitive payment fields (card number, CVV, bank account number, etc.) are entered on the Flywire site so that the user input and storage of the data is handled securely by Flywire CRS.

Successful online payments are reflected in WorldShare Circulation as soon as payment is confirmed by Flywire’s Comprehensive Receivables Solution (CRS). Flywire can provide payment confirmation notifications for users and library staff. If payment reconciliation fails (i.e. a successful Flywire payment cannot be reflected in WorldShare Circulation), WMS will send an email notification to the library user from your configured library staff email address. After completing or abandoning a payment attempt, the library user can easily return to My Account.

Refer to Access and customize My Account and My Account, Fees for more information.

Configuración

If you have an existing Flywire’s Comprehensive Receivables Solution account, access the Payment Platform screen in OCLC Service Configuration to enable integration. You will need either the Payments Admin or Payments Manager role to access the Payment Platform page. Refer to Circulation roles for more information.

Like other payment processors, you will have the option to enable Flywire’s Comprehensive Receivables Solution for library staff only to allow you to perform quality assurance checks, create documentation, etc. When the Enable for library staff only option is enabled, the Flywire CRS payment option will only appear in My Account if the user's account has the Payments Admin, Payments Manager, or Payments Tester role. You may choose to complete this testing against Flywire's demo or production environment, as appropriate.

 Caution: Do not select Flywire's demo environment if Flywire is enabled for all users, especially if your library is already live with WMS. Before selecting the demo environment, be sure that the Enable for library staff only setting is turned on.

Click here to see more details about Flywire configuration settings

 

Configuración	Opción	Descripción
Medio ambiente	Demo	Los pagos iniciados a través de Mi Cuenta se transferirán al servidor de prueba de Flywire para su procesamiento. El entorno de demostración de Flywire permite al personal de su biblioteca simular situaciones de pago, incluidos los pagos efectuados con éxito y los rechazados.   Atención: No seleccione el entorno de demostración si Flywire está activado para todos los usuarios, especialmente si su biblioteca ya está activa con WMS. Antes de seleccionar el entorno de demostración, asegúrese de que está activada la opción Habilitar sólo para el personal de la biblioteca.
	Producción	Los pagos iniciados a través de Mi Cuenta se transferirán al sistema activo de Flywire para su procesamiento. Seleccione el entorno de producción de Flywire cuando esté listo para procesar pagos reales contra cuentas de usuario.
Destinatario suministrado por Flywire		Tu ID de destinatario proporcionada por Flywire. Póngase en contacto con Flywire para obtener más información.
Proveedor suministrado por Flywire		Tu ID de proveedor proporcionado por Flywire. Póngase en contacto con Flywire para obtener más información.
Destino del pago suministrado por Flywire		Su destino de pago proporcionado por Flywire. Póngase en contacto con Flywire para obtener más información.
Dirección de correo electrónico desde la que se envían los mensajes salientes		Dirección que los usuarios verán como remitente de las notificaciones de error de conciliación de pagos enviadas por WMS. Los usuarios de la biblioteca pueden responder a esta dirección de correo electrónico si tienen preguntas sobre su pago.
Secreto compartido utilizado para firmar transacciones Flywire		Tu secreto compartido proporcionado por Flywire. Póngase en contacto con Flywire para obtener más información.
Texto de llamada a la acción para el pago de tasas	Pagar Pagar tasas Pagar multas Pagar ahora Pague en línea Pague con Flywire	Controla el texto de los botones de pago en Mi Cuenta. El texto del botón se traducirá automáticamente en función del idioma seleccionado por el usuario.
Volver al texto de la cuenta	Volver a la cuenta Volver a la cuenta	Controla el texto mostrado en la pantalla de confirmación de pago de Flywire para el enlace que devolverá al usuario a WMS Mi Cuenta. El texto se traducirá automáticamente en función del idioma seleccionado por el usuario en Mi cuenta.

You will also need to work with Flywire to modify your Flywire account to integrate with WMS:

1. La API Flywire Payments v.2 debe estar habilitada para su cuenta Flywire.
2. Your toCurrency must be configured to match the currency you have configured in the WorldCat Registry.
   • Flywire can accept payments in multiple currencies but must always confirm payment in the currency defined by WMS for the original bill(s). Currency mismatches will result in payments failing to reconcile in WMS, i.e. the bill will not be marked as paid in WorldShare Circulation after a successful Flywire payment.
3. Añada tres campos personalizados a su portal Flywire: 
   • oclc_locale: Indicates which language WMS will use to send any reconciliation failure emails to the user. Value depends on the user's selected language in My Account when consenting to payment processing.
   • oclc_transaction: Encrypted field for billing information required to reconcile payments with WMS.
   • student_email: Used by WMS to send any reconciliation failure emails to the user.
4. Payment amount must be read only in Flywire's payment form, i.e. the user should not be allowed to change the amount after their data is transferred to the Flywire website.
   • El SGA no conciliará los pagos parciales ni los pagos en exceso.
5. El importe mínimo de pago de Flywire debe reflejar la factura más pequeña que su biblioteca puede crear en la cuenta de un usuario.

   •  Caution: Payments will fail to reconcile in WMS if the user attempts to pay a total amount due in WMS that is less than the minimum configured for Flywire. Flywire's payment form will force the user to enter an amount greater than or equal to the Flywire minimum amount; after payment is taken by the processor, WMS will fail to reconcile the overpayment.

   • Ex. The smallest possible library bill is 5.00. Flywire's minimum payment amount must be set to 5.00 or less.

Monitoring online payments

Staff working in WorldShare Circulation will see payments reflected in the user's account as soon as payment is confirmed by the processor.

You will see transactions in payment history for:

• Pending Payment: User has consented to share their billing data with the payment processor. Does not indicate that the user has attempted to process a payment.
• Payment: The processor has confirmed that the user's payment was successfully processed.

The payment method will indicate if the payment was taken by Flywire, Paysafe, or WPM Education:

 Note: You may want to add your payment processor to the list of possible Payment Methods available to library staff working in WorldShare Circulation in case library staff need to process refunds, payments that failed to reconcile in WMS, etc. Otherwise, it is not required to add your processor to your Payment Methods.

To track overall usage, your library can use WorldShare Reports & Report Designer to monitor successful payments made online. You can use Report Designer to build reports that include the payment ID known to WMS and the payment processor to audit the service, the Event Pending Payment ID in the Circulation Events Detail universe.

Event Pending Payment ID is available in Pay-Bill-Pending and Pay-Bill events in WorldShare Report Designer to help your library report on potential online payments through Flywire, Paysafe, or WPM Education.