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All known issues

Find all known issues for OCLC products and services.

Amlib

Amlib known issues

There are no known issues at this time.

     

     

    Connexion browser

    Connexion browser known issues
    Issue Date identified
    Connexion sorts words that include diacritics out of order in WorldCat derived and keyword search results
    (Partly resolved - for derived search results only - with system changes November 13, 2005)

    When WorldCat derived and keyword results include words with diacritics, the records sort out of sequence with words that do not have diacritics, whether you use the client or the browser interface.

    Examples:
    • A personal name keyword search for lutz, m* returns Lutz, Madeleine, Lütz, Manfred, and Lutz, Marcel, but Lütz, Manfred incorrectly appears first in the sequence.
    • A personal name derived search for lutz,m, results in the following order of records retrieved: Lutzki, Moses, Lutzky, M. , Lutzky, Morton, Lütze, Max, Lützeler, Marga.

    Workarounds
    1. In the client only, you can click the column heading in the list to re-sort, although the re-sort is not always 100% correct.
      Or
    2. In the client or browser, browse (scan an index) for the term instead–Connexion normalizes the headings by removing the diacritics, so the results display correctly.
    August 22, 2005
    Caution: Whether to retain or omit a comma in a browse term for the LC names and subjects authority file depends on the index you browse

    Retain a comma in a term you use to browse the LC authority file only when you browse the personal name index and the topical index. Exclude a comma from a term when you browse the LCSH index.

    Example: Browse for authors, english in the topicals index. Browse for authors english in the LCSH index.
    August 22, 2005
    Validation set to None may have implications for offline services

    If you have validation set to None for setting holdings (General tab > Admin > Cataloging Options / Validation Levels), invalid characters in records will not produce an error message when you update holdings on an existing record or delete your holdings. However, the system will convert invalid characters to fill characters in your archive files.
    November 13, 2005
    Internet Resources appear under Books in the group list, but actually are correctly retrieved by your search

    Currently, records that meet specific requirements (presence of 856 with appropriate indicators) are given the primary document type of Internet Resources, but Connexion group lists do not yet include Internet Resources as a separate group heading. Instead, Internet resource records are included under Books in group lists, regardless of how the fixed field is coded. These groupings are for display purposes only. They reflect the actual format of the records, except for the inclusion of these Internet resources in any format.

    For example, the search pb:naxos and hl:trios and mt:rec retrieves records for streaming video that are grouped under the Books format, even though the records are in the sound recordings format, with 006 fields for electronic resource/computer files, an 007 for sound recordings, and an 007 for the computer file.

    For now, you can limit a search to non-Internet items (not mt:url) to retrieve and display non-Internet items under the "correct" format heading in a group list. If you intend to retrieve both Internet and non-Internet items, be aware that any Internet resource records that match the search will be found under the Books format if you get a WorldCat group list.
    December 16, 2005
    Inappropriate message may appear when exporting authority records

    On occasion, you may receive the following message when you export authority records: "This main entry exists in another authority record: LCCN=n ######## ARN=oca########." You receive the message as a result of a process that normalizes the main entry to help reduce duplicate records. Currently, tags are not considered in the normalization process.

    The message occurs when you validate the record (Edit list, Validate Record) before exporting or when you have the validation level set to "Full" in the General tab, Preferences, Cataloging Options, under Validation Level Options.

    If you used Edit, Validate Record, you can go ahead and export with no problem. If you have the validation level set to "Full," change it to "Basic" and then export the record.
    December 19, 2005
    Incorrect record counts in browse results for authority records

    Browse results for authority records display headings and record counts from a list that the system does not update immediately when authority records are added or replaced. In the past, updates were immediate but caused an adverse effect on overall system response time. This was formerly a problem with WorldCat search results. OCLC is working on database architecture and indexing to overcome this problem for authority browse results, while balancing the need to provide reasonable system response time for searching.
    February 2, 2006
    False error message may result from system duplicate detection when new authority records are added or WorldCat records are replaced

    The system uses NACO Normalization rules to match the 1XX heading of any record you want to add or replace against the 1XX and 4XX name headings to detect duplicates. However, the system incorrectly ignores the first comma in subfield a, which results in an incorrect validation error message— This main entry exists in another authority record: LCCN=xx xxxxx ARN=ocaxxxxx. If you receive this message as a result of this problem, and the new/replace heading is not a duplicate, click OK to close the message, and simply re-issue the Add or Replace command to successfully add or replace the record.
    June 14, 2006
    Special characters and diacritics in CD name and CD My Status cause errors

    When you create a constant data (CD) record, avoid using the following special characters and diacritics in either the CD name or optional My status you assign to identify the CD record. These characters can cause errors when you use the CD record (retrieve, save, apply, delete, etc.). For example, errors prevent you from deleting these CD records, either singly (from the full record) or in a group (from a list of CD records). Problems occur because CD records whose names contain special characters cannot be indexed correctly.
     
    Do not use ...      
    Period (full stop) . Ampersand &
    Comma , Pound sign #
    Semi-colon ; Double quotation marks " "
    Colon : Apostrophe '
    Underscore _ Percent mark %
    Asterisk * Question mark ?
    Plus sign + Slash /


    To be sure that CD records are problem-free, use only standard letters (upper- and lowercase) and numbers in CD names and My Statuses.
    December 1, 2006
    Pathfinder default CD: Cannot show Default CD (Pathfinders tab)

    When you select Default CD on the Show list (Pathfinders tab), your action ends with a system error message:

    "System Failure Page: Unable to successfully complete transaction."

    Workaround: Search the Pathfinder constant data file and view your default constant data record.
    March 20, 2007
    Browsing for a personal name with abbreviated surname -- replace the period with a space in browse query

    When browsing for a personal name that ends with a period as part of an abbreviated surname, do not include the period in the browse query. To retrieve the desired heading, substitute a space for the period.

    Example: To browse for the name Harry L., enter the following query: 

    L , Harry

    Not: L., Harry

    or: L, Harry
    June 18, 2008
    Show Active Records command results in blank screen

    When you select Active Records from the Show Options list to view all records currently open, the system returns a blank screen. Clicking the Show Active Records link on the End Your Session screen also results in a blank screen.
    December 16, 2008
    Searching authority records for headings that contain the percent (%) symbol

    Do not use the % symbol when searching the authority file. In some cases, keyword searches that includes the percent (%) symbol may result in an error message.
    July 23, 2009
    Running IE 8 in Compatibility View required for Keystrokes using ALT key to work

    For information on running Connexion in Compatibility View see

    Workarounds for problems using Connexion with IE7 and IE8

    ALT + O to move to the Home screen and ALT + D to move to Dewey Services will not work in Compatibility View. They can be set on custom keystrokes.
    November 10, 2010
    Variable fields do not display in records

    Ask your IT staff if they are using a content monitor called WebSense. If so, change the category in WebSense from Elevated Exposure to Education. If you do not use WebSense, ask your IT staff to modify settings on the proxy server or firewall to allow http://connexion.oclc.org through.
    February 8, 2011
    Change to searching behavior resulting in "No records found for your search"

    As part of the most recent Connexion install, an unexpected change was introduced to authorities searching. In some cases, searches that used to retrieve results are not failing and present the message: "No records found for your search".

    An example of this is:

          pn: brahms and ti: op 8

    However, if the search was input separating the elements op and 8, the search would present the appropriate records.

          pn: brahms and ti: op and ti: 8

    If a search returns the message "No records found for your search", OCLC recommends re-trying the search and separating multiple elements into separate intake boxes or by adding the word 'and' if using the command line (e.g., ti: no 7 entered as ti: no and ti: 7).
    October 3, 2013
    Labels "file could not be located" error message

    When trying to view labels, if you get the error message "OCLC Cataloging Label Program. An error occurred with file: [filename and location]. The file could not be located," this may be a problem with the browser cache files. When this occurs, open Tools/Internet Options/General/Temporary Internet Files/Settings/View Files and manually delete the cache.
     
    Labels with diacritics

    When printing labels from the Connexion browser with the OCLC Cataloging Label Program, diacritics are displayed and printed incorrectly. The Connexion client handles diacritics correctly. A third-party label program that can handle Unicode can also be used to print labels containing diacritics from a file created in the browser.
     
    Multi-record extractor

    There are multiple problems with the multi-record extractor. Until these problems are corrected, libraries should use single record-create extraction.
     
    Automatic sort of bibliographic constant data search results does not work

    When you retrieve bibliographic constant data records, the list is not sorted alphabetically by constant data name as it should be. To sort by name, open the Action/Sort list and click Sort By Name.
     
    Pathfinder CD: Cannot apply default constant data automatically when creating a pathfinder

    When you create a pathfinder record and attempt to include default constant data automatically, your action ends with the misleading error message:

    "Your default constant data has been deleted (5462)."

    Workaround: Apply your default constant data manually.
     

    Connexion client

    Connexion client known issues
    Find known issues for the Connexion client.

    Connexion client 3.X known issues

    Issue Details

    Macro slowness and freezing  

    Some users have reported issues when working with macros that use dialog screens that have caused macros to run slow or crash. 

    Workaround: Restarting Connexion client may help with macro slowness.

    Affects: 2.63, 3.0, 3.1

    Running multiple Connexion windows at the same time

    Due to the update to 64-bit, multiple instances of Connexion Client cannot run at the same time. 

    Workaround: Using the View > Pinned menu option within Connexion Client when looking at multiple records at a time or using a virtual machine to run multiple instances of Connexion Client at one time.   

    Affects: 3.0, 3.1

    Client 3.X is not compatible with unsupported versions of Microsoft Office

    Connexion client 3.X is not compatible with versions of Microsoft Office that are no longer supported by Microsoft. 

    Workaround: If you are using an older, 32-bit version of Microsoft Office that is out of support, we suggest that you either upgrade your Microsoft Office to a newer, supported version; or, that you do not upgrade to Connexion client 3.X, but instead continue to use version 2.63. 

    Affects: 3.0, 3.1

    Help icon in the Connexion macro editor is no longer supported

    In the Connexion macro editor and debugger, there is a question mark icon that would previously take users to macro-specific help.  This icon utilized a feature that is no longer supported by Microsoft.  Due to the nature of the language used to code the macro editor, we are unable to remove this icon from the user interface.

    Workaround: There are two additional options for getting to the macro help: 

    1. Press the F1 key on your keyboard 

    1. Click on the Help menu above the toolbar, and then click Macro Help 

    Both options will take you to the OCLC Macro support site. 

    Affects: 3.0, 3.1

    Cannot maximize (re-display) Connexion client from a minimized position in the task bar

    When you minimize the Connexion client, it becomes an icon in the task bar on your desktop, and you should be able to maximize/restore (redisplay) it by clicking the icon. If you are unable to maximize the client from the task bar icon, use one of the following workarounds.

    Workaround: Click the Connexion client icon in the task bar, and then press and hold the Windows key (Windows key) on your keyboard while you click the <Up arrow> key or use Shift+Ctrl and right-click on the icon, then click Restore.

    Affects: 2.633.0, 3.1

    OCLC Gateway export destination no longer works after upgrading Connexion client

    If you set up an OCLC Gateway export destination in a previous version of the client, export may not behave as expected after you upgrade to Client 3.X.
    Workaround: Check or reset options.
    1. Navigate to Tools > Options > Export.
    2. From the Export tab, select OCLC Gateway export from the Destinations list and then click Edit.
    3. From the OCLC Gateway Export - Local System Settings window, check and correct settings if needed.

    Affects: 3.0, 3.1, 2.63

    250 field in Constant Data overwrites existing 250 field when applied

    The client does not recognize that the 250 field is repeatable. As a result, a 250 field in a constant data record will overwrite an existing 250 field when constant data is applied to a bibliographic record.

    Workaround: Enter the text you want to add to the 250 field in a tag that is not often used, and then change the tag number to 250 after you apply constant data.

    Affects: 2.633.0, 3.1

    MARCXML record export from online save file generates an error

    If you are configured to export records in MARCXML, you will receive the following error message when attempting to export a single record from the online save file: Unable to cast object of type 'ConnexionUISchema.CDFRecType1' to type 'ConnexionUISchema.CDFRecType’
    Workaround: To avoid receiving an error message:
    • Use the local save file to export records
      Or
    • Use batch export if exporting from the online save file

    Affects: 2.633.0

    Persian transliteration issues

    The Persian transliterator:
    • Treats the romanized "th" as one character, Theh 062B. It should be treated as two characters, Teh 062A and Heh 0647.
    • Does not transliterate characters following the romanized miagkii znak (prime mark) correctly.
    Affects: 2.633.0, 3.1
    Cannot access Connexion-client-specific macro commands from the OCLC Connexion Macro Editor and Debugger window

    The Help button (OCLC Connexion Macro Editor and Debugger window - Help button) in the OCLC Connexion Macro Editor and Debugger window does not work and cannot be fixed. See Use macros for help with macros.
     
    Affects: 2.633.0, 3.1
    Updating holdings on records imported into the client via Z39.50 (Tools menu) does not work

    If you use Update Holdings to add a Z39.50-retrieved local system record to WorldCat (the client imports the record as a workform), you receive a message that field 001 is missing the OCLC number. As a workform, the record should not have an OCLC number in field 001. This is a system error.

    Workaround: Derive a new record from the Z39.50 imported record and then add to WorldCat using Update Holdings.

    Affects: 2.633.0, 3.1

    If you do not uninstall the client before upgrading, changing the "Install for everyone or just for you" setting during upgrade makes the client inoperable
     Note: OCLC recommends uninstalling before you upgrade to prevent possible problems like this one.
    When you upgrade the client without first uninstalling, in the window where you select an option to install for everyone who uses the workstation or just for you, you must select the same option you selected during your original installation. If you don't and the client becomes inoperable, you must uninstall and re-install the new version.

    To determine which selection you made for the original client installation, check the location of the OCLC Connexion client desktop shortcut:
    • If you selected installation for you only, OCLC Connexion Client is listed in X:\Documents and Settings\[your username]\Desktop, where X = the letter of your hard drive.
    • If you selected installation for everyone, OCLC Connexion Client is listed in X:\Documents and Settings\All Users\Desktop.
    Affects: 2.633.0, 3.1

    RDA Toolkit direct field link resolves to login screen 

    When the RDA Toolkit field help link is used within the bibliographic record editor, the link would resolve to the main RDA Toolkit login screen instead of directly to the specific field page.

    Workaround: Login to the RDA Toolkit web page and navigate to the field page.

    Affects: 2.63, 3.0 

    The first time you display a WorldCat record using a new user profile, the record window is not maximized in the client window

    The first WorldCat record displayed using a new user profile is a truncated view in the upper left part of the work area in the client window. To maximize the record window, use Window, Tile Vertically or Tile Horizontally.

    Affects: 2.63, 3.0 

    For online constant data (CD) only, diacritics and special characters in CD name and CD My Status cause errors

    Has been added as a Caution to client documentation and Help in the same topic specified in the known problem directly above. The cautionary note has a list of the characters that cause errors.
    Affects: 2.63, 3.0, 3.1 
    MARC-8 Characters Verify no longer highlights non-MARC-8 characters

    If you put characters that are outside of the MARC-8 character set into a record and perform the MARC-8 Characters Verify command, the change to accepting all Unicode characters prevents this function from isolating characters that are not part of the MARC-8 character set.
    Affects: 2.633.0, 3.1
    Searches using characters above Unicode Plane Zero return incorrect results

    Connexion client is currently unable to send the correct characters if characters entered are above the basic multilingual plane (BMP). The client handles Unicode characters in the BMP, which contains characters with a code point between U+0000 and U+FFFF. The BMP includes all the characters originally supported for cataloging in addition to many more. However, some language characters are found using supplementary planes and code points, such as CJK Unified Ideographs Extension B which has characters between U+20000 and U+2A6DF.
    Workaround:
    • In the client, change search argument to use only MARC-8 characters, could be switching to a name or subject that is all MARC-8 instead of what was originally entered.
      Or
    • Use Record Manager.

    Affects: 2.633.0, 3.1

    CJK E-Dictionary search results are incomplete

    When you use the E-Dictionary Search window (that is, click Tools > CJK E-Dictionary, enter an input code or character in the search box, select an input method and a script, and click Find), the E-Dictionary Search Results window shows only the EACC data in the first column. The other columns are missing data.

    Workaround: In the E-Dictionary Search Results window, double-click the EACC entry. The E-Dictionary Entry window opens, showing all of the codes that are supposed to display in the search results.

    Affects: 2.633.0, 3.1

    Issues with controlling headings

    See Control headings for known issues that impact controlling headings in Connexion client 3.0 and 2.63.
    Affects: 2.633.0, 3.1

    Characters displaying as a rectangle instead of the actual character

    A display issue with certain characters displaying as a rectangle instead of the character for certain languages such as Japanese and Burmese along with symbols such as the musical flat. This issue appears in 3.0.

    Affects: 3.0

    Connexion client 2.63 known issues

     Note: Known issues are organized by type of functionality

    Upgrade the client of your operating system

    Issue Detail

    Macro slowness and freezing  

    Some users have reported issues when working with macros that use dialog screens that have caused macros to run slow or crash. 

    Workaround: Restarting Connexion client may help with macro slowness.

    Affects: 2.63, 3.0, 3.1

    RDA Toolkit direct field link resolves to login screen 

    When the RDA Toolkit field help link is used within the bibliographic record editor, the link would resolve to the main RDA Toolkit login screen instead of directly to the specific field page.

    Workaround: Login to the RDA Toolkit web page and navigate to the field page.

    Affects: 2.63, 3.0 

    False "Unidentified publisher" system warning in Windows 7, 8/8.1, and Windows 10 upon startup of client 2.63

    If you use version 2.63 of the Connexion client in Windows 7, 8/8.1, or Windows 10, you receive the following Windows User Account Control (UAC) system warning each time you start the client:

         An unidentified program wants access to your computer.

        connex.exe

        Unidentified publisher

        "C:\Program Files (x86)\OCLC\Connexion\Program\Connex.exe"


    The enhanced security in modern versions of Windows triggers UAC when the client is started. Click Yes to grant permission. The client will open and run as expected.

    Downloading and installing the client Auto-fix will suppress UAC prompts when opening the client.
    Affects: 2.63
    During upgrade, installation fails; you are asked for Connexion.msi path

    In some cases, the upgrade installation may fail with a message asking the path to your Connexion.msi file. Please contact OCLC Support for help in resolving this problem.
    Affects: 2.63
    The installation program may re-run the first time you open the client after installing the client-only software

    If this problem occurs, it happens only the first time you run the new version. The problem does not affect the client's performance.
    Affects: 2.63
    An OCLC Gateway export destination you set up before upgrading may not work after upgrading if you did not uninstall the previous client version

    If you set up an OCLC Gateway export destination in a previous version of the client, export may not behave as expected after you upgrade to Client 2.63.
    Workaround: Check or reset options.
    1. Navigate to Tools > Options > Export.
    2. From the Export tab, select OCLC Gateway export from the Destinations list and then click Edit.
    3. From the OCLC Gateway Export - Local System Settings window, check and correct settings if needed.

    Affects: 3.0, 3.1, 2.63

    The first time you use the client shortcut icon (Connexion client shortcut icon) on the desktop to open the client after upgrading, you may get an error that prevents the shortcut from working

    This problem may occur only for those who use Windows XP or Vista and run the client under a User security level. If this happens, create a new shortcut and delete the non-functional one:
    1. Navigate to the Connex.exe file in X:\Program Files\OCLC\Connexion\Program\ (X = the letter of your hard drive).
    2. Right-click the Connex.exe file, and then click Create Shortcut.
    3. Drag the shortcut to the desktop. It becomes an icon.
    4. Right-click the original shortcut icon that did not work and click Delete to remove it from the desktop.

    Tip: To shorten or change the name of the icon you created, single-click the text attached to the icon, and then single-click again to select and edit the text.
    Affects: 2.63
    The client may be missing the graphical diacritics and special characters selection box after you upgrade if you did not uninstall the previous client version

    The Enter Diacritics and Special Characters window ( Edit > Enter Diacritics) has both pictures of diacritics and characters and a drop-down list of their names, from either of which you can choose a character to enter in a record or a search. If you are missing the graphics in this window, close the client and all open programs, and then close down and restart your workstation.
     

     Note: Even when the graphics are missing, you can still select a character from the list.

    Affects: 2.63
    If you do not uninstall the client before upgrading, changing the "Install for everyone or just for you" setting during the upgrade makes the client inoperable
     

     Note: OCLC recommends uninstalling before you upgrade to prevent possible problems like this one.

    When you upgrade the client without first uninstalling, in the window where you select an option to install for everyone who uses the workstation or just for you, you must select the same option you selected during your original installation. If you don't and the client becomes inoperable, you must uninstall and re-install the new version.

    To determine which selection you made for the original client installation, check the location of the OCLC Connexion client desktop shortcut:

    • If you selected installation for you only, OCLC Connexion Client is listed in X:\Documents and Settings\[your username] \Desktop, where X = the letter of your hard drive.
    • If you selected installation for everyone, OCLC Connexion Client is listed in X:\Documents and Settings\All Users\Desktop.

    Affects: 2.63

    You may be denied access to OCLC files after you upgrade, preventing you from running the client

    You may receive an "Access denied" error the first time you run the client after installing. The error message lists a file starting in the X:\Program Files\OCLC\Connexion\Program folder and may list others. Access may be denied to the following files, among others:
    • UpdateVersion.xml
    • InstallCustomAction.InstallState
    • AppUpdate.log

    To run the client in the users group, follow this one-time procedure:

    1. Log on to your workstation as Administrator.
    2. Add the User to the Administrators group.
    3. Log on as the User.
    4. Start the client. A series of progress bars will appear. When the progress bars finish processing, the client will open.
    5. Remove the User from the Administrators group.
    6. Log on as the User. Restart the client. You do not have to repeat this procedure.

    Affects: 2.63

    Buscar

    Issue Detail
    Change to heading appearance of headings in a browse list when the ending punctuation of the heading is different

    As part of the Connexion install, changes have been made to authorities indexing. These include the resolution of the longstanding problem that resulted in misleading subfield codes:

    Occasionally, a heading appears in browse results with a subfield code that is misleading. However, when you view the record, the subfield code that appears in the results list is not present in the record.

    An example of this is browsing the LCSH index for the heading Noah's Ark.  In the root index, the heading is presented as $t Noah's Ark; however, when you view the record, the heading Noah's Ark appears in $a, not $t. There is only a single subject authority record for Noah's ark, in which the heading appears only in $a (LCCN sh 85092133). But the text Noah's ark appears in $t in 9 other authority records.
     
    As part of the new indexing, users will find a change in the appearance of headings in a browse list when the ending punctuation of the heading is different. This change to indexing results in multiple listings:

    ROOT:
     
    Poe, Edgar Allan, $d 1809-1849 1 record
    Poe, Edgar Allan, $d 1809-1849. 2 records
    Poe, Edgar Allan, $d 1809-1849 $c (Spirit) 1 record


    EXPANDED:
     
    Poe, Edgar Allan, $d 1809-1849 1 record
    E1.[100] 1 record
    E2.[700] 1 record
    E3.$t Fall of the house of Usher [500] 1 record
    E4.$ Gold bug [100] 1 record



    In the Expanded list, both the [100] and [700] relate to the first record in the Root list, and E3 and E4, that have a period prior to the $t are represented in the second entry in the root list that contains a period at the end of the $a.

    Affects: 2.63

    Internet Resources appear under Books in the group list, but actually are correctly retrieved by your search

    Currently, records that meet specific requirements (presence of 856 with appropriate indicators) are given the primary document type of Internet Resources, but Connexion group lists do not yet include Internet Resources as a separate group heading. Instead, Internet resource records are included under Books in group lists, regardless of how the fixed field is coded. These groupings are for display purposes only, and reflect the actual format of the records, except for the inclusion of these Internet resources in any format.

    For example, the search pb:naxos and hl:trios and mt:rec retrieves records for streaming video that are grouped under the Books format, even though the records are in the sound recordings format, with 006 fields for electronic resource/computer files, an 007 for sound recordings, and an 007 for the computer file.

    You can limit a search to non-Internet items (not mt:url) to retrieve and display non-Internet items under the "correct" format heading in a group list. If you intend to retrieve both Internet and non-Internet items, be aware that any Internet resource records that match the search will be found under the Books format if you get a WorldCat group list.
    Affects: 2.63
    Searching authority records for headings that contain the percent (%) symbol

    Do not use the % symbol when searching the authority file. In some cases, keyword searches that includes the percent (%) symbol may result in an error message.
    Affects: 2.63
    Browsing authority records for personal names that have abbreviations followed by periods requires special treatment

    Substitute a space for the period in a personal name that contains an abbreviation followed by a period.

    Example: Enter sca pn:L , Harry. Do not enter L., Harry or L, Harry.

    Affects: 2.63

    CJK script searches enclosed in double quotation marks are not working correctly

    Enclosing a WorldCat search string in quotation marks ( "[search string"]) retrieves only records containing the exact search string matched character by character. Currently, however, if the search string is a CJK script string, the results include both records containing the exact string (correct) and records containing each character in the string (treated as a word) (incorrect).

    Affects: 2.63

     

    The first time you display a WorldCat record using a new user profile, the record window is not maximized in the client window

    The first WorldCat record displayed using a new user profile is a truncated view in the upper left part of the work area in the client window. To maximize the record window, use Window, Tile Vertically or Tile Horizontally.
    Affects: 2.63, 3.0 
    Incorrect record counts in browse results for authority records

    Browse results for authority records display headings and record counts from a list that the system does not update immediately when authority records are added or replaced. In the past, updates were immediate but caused an adverse effect on overall system response time. This was formerly a problem with WorldCat search results.
    Affects: 2.63
    Connexion sorts words that include diacritics out of order in WorldCat derived and keyword search results
    (Partly resolved with system changes November 2005 - resolved for derived search results only)


    When WorldCat derived and keyword search results include words with diacritics, the records sort out of sequence with words that do not have diacritics, whether you use the client or the browser interface.

     

    Examples:
    • A personal name derived search for lutz,m, results in the following order of records retrieved: Lutzki, Moses, Lutzky, M., Lutzky, Morton, Lütze, Max, Lützeler, Marga.
    • A personal name keyword search for lutz, m* returns Lutz, Madeleine, Lütz, Manfred, and Lutz, Marcel, but Lütz, Manfred incorrectly appears first in the sequence.

    Workarounds:
    1. In the client only, you can click the column heading in the list to re-sort, although the re-sort is not always 100% correct.
      Or
    2. In the client or browser, browse (scan an index) for the term instead–Connexion normalizes the headings by removing the diacritics, so the results display correctly.

    Affects: 2.63

    Caution: Whether to retain or omit a comma in a browse term for the LC names and subjects authority file depends on the index you browse

    Retain a comma in a term you use to browse the LC authority file only when you browse the personal name index and the topical index. Exclude a comma from a term when you browse the LCSH index.

    Example: Browse for authors, english in the topicals index. Browse for authors english in the LCSH index.

    Affects: 2.63

    Caution: Copying and pasting browse terms that contain diacritics to browse the LC authority file may prevent Connexion from normalizing results correctly

    If you paste terms that contain diacritics into the client from another program or file to browse the LC names and subjects authority file, Connexion may not be able to normalize the results correctly.
    Affects: 2.63

    Edit

    Issue Detail
    Highlight with the mouse from right to left to delete a field may shift data in next field

    Has been added as a Caution to client documentation and Help.
    Affects: 2.63

    Constant data

    Issue Detail
    250 field in Constant Data overwrites the existing 250 field when applied

    The client does not recognize that the 250 field is repeatable. As a result, a 250 field in a constant data record will overwrite an existing 250 field when constant data is applied to a bibliographic record.

    Workaround: Enter the text you want to add to the 250 field in a tag that is not often used, and then change the tag number to 250 after you apply constant data.

    Affects: 2.633.0, 3.1

    For online constant data (CD) only, diacritics and special characters in CD name and CD My Status cause errors

    Has been added as a Caution to client documentation and Help in the same topic specified in the known problem directly above. The cautionary note has a list of the characters that cause errors.
    Affects: 2.63, 3.0, 3.1 
    Save constant data from the local save file to the online save file fails if online record already has a record with the same name

    Has been added as a Caution to client documentation and Help in Cataloging/ Use Bibliographic Constant Data, Create, edit, or delete bibliographic constant data.
    Affects: 2.63, 3.0, 3.1 

    Export

    Issue Detail
    MARCXML record export from the online save file generates an error

    If you are configured to export records in MARCXML, you will receive the following error message when attempting to export a single record from the online save file: Unable to cast object of type 'ConnexionUISchema.CDFRecType1' to type 'ConnexionUISchema.CDFRecType’
    Workaround: To avoid receiving an error message:
    • Use the local save file to export records
      Or
    • Use batch export if exporting from the online save file

    Affects: 2.63

    Take actions

    Issue Detail
    Incorrect record(s) deleted in online save file

    The online save file screen does not automatically refresh after you delete initial records from the title list. The placement of the titles remains the same even though you have removed records from the list. As a result, it is possible to unintentionally delete records that you want to retain in subsequent deletions.
    Workaround: To avoid deleting incorrect records in subsequent deletions:
    • Open the record you want to remove and select Delete Record from the Action menu.
      Or
    • Refresh the online save file screen each time you delete records from the title list.

    Affects: 2.63

    False error message may result from system duplicate detection when new authority records are added or master records are replaced

    The system uses NACO Normalization rules to match the 1XX heading of any record you want to add or replace against the 1XX and 4XX name headings to detect duplicates. However, the system incorrectly ignores the first comma in subfield a, which results in an incorrect validation error message— This main entry exists in another authority record: LCCN=xx xxxxx ARN=ocaxxxxx. If you receive this message as a result of this problem, and the new/replace heading is not a duplicate, click OK to close the message, and simply re-issue the Add or Replace command to successfully add or replace the record.
    Affects: 2.63
    An inappropriate message may appear when exporting authority records

    On occasion, you may receive the following message when you export authority records: "This main entry exists in another authority record: LCCN=n ######## ARN=oca########." You receive the message as a result of a process that normalizes the main entry to help reduce duplicate records. Currently, tags are not considered in the normalization process.

    The message occurs when you validate the record (Edit, Validate) before exporting or when you have the validation level set to "Full" in the Tools, Options, General tab (click Validation Level Options).

    If you used Edit, Validate, you can go ahead and export with no problem. If you have the validation level set to "Full," change it to "Basic" and then export the record.

    Affects: 2.63

    Control headings

     Note: The following control headings known issues also impact Connexion client 3.X.

    Issue Detail
    Controlling headings that contain the subdivision Colonies causes the geographic subdivision to switch places with the topical subdivision

    This combination of place with colonies is an issue within the heading control software for subjects. There is a portion of that process that looks at subdivisions and whether they can be geographically subdivided and then moves the geographic subdivision to that spot. In the case of these headings with colonies where you can further subdivide by a continent like Africa or Asia, we have two geographic subdivisions that are separated by a topical subdivision and the software doesn't get them into the correct order. We've known about this for a while and have a ticket in place with our developers to try and get that fixed, but that has not happened yet. So, once controlling is adjusted we'll be able to go back through and control them correctly. Otherwise, you ought to be able to add such a heading to a record, leave it uncontrolled, and make use of it that way.
    Example:
    • LCSH entered correctly: Indigenous peoples--France--Colonies
    • Controlled LCSH: Indigenous peoples--Colonies--France
    Space required between subfield delimiter and heading text in version 2.63

    Client version 2.63 requires a space between other characters in the text of the field and the subfield delimiter to control a heading. The move to support all Unicode characters has changed the behavior of Latin Letter Aveolar (U+01C2) that the client uses for the delimiter symbol. Reformatting the record before you control headings adds the spaces automatically.
     
    Headings seem controllable but cannot insert into the bibliographic record

    There are situations in which headings are presented as controllable, but when a user attempts to insert them the heading is not successfully inserted into the bibliographic record.  An example of this is when attempting to control the heading:

    600 10 Mah, Stuart $v Correspondence.

    The following headings are presented in the Control Headings window:
    Mah, Stuart ‡t Correspondence >> Mah, Stuart. ‡t Correspondence. [600 Partially-controlled]
    Mah, Stuart ‡v Correspondence >> Mah, Stuart ‡v Correspondence. [600 Fully-controlled]
    Mah, Stuart. [600]
    ‡v Correspondence [Subdivision record]

    Both headings are presented with the option to either Modify Heading or Insert Heading. But at this time, if a user attempts to insert the heading, other pages are presented but the user cannot successfully insert the heading.
     
    Workaround:
    1. In the display window, one of your options is the name heading alone, without subdivisions (e.g., Mah, Stuart. [600]).
    2. Click Modify Heading.
    3. In the window, you should then see your subfield $v Correspondence. Click Append to Heading beside it. The string is now formatted correctly - Modified Heading:  600 10 Mah, Stuart$v Correspondence.
    4. Click Insert Heading to insert the controlled heading into the bibliographic record.
    Cannot control headings with open date (including hyphen) containing a geographic subdivision

    You cannot control headings of the type:

    650 0Isreal-Arab Border Conflicts, 1949-$z Lebanon

    These are cases when a pre-coordinated authority record ends in an open date (and includes a hyphen) and contains a geographic subdivision.

    Currently, when attempting to control headings of this type online, the controlled inserted record in the bibliographic record appears as:

    650 [blank]0      Israel-Arab Border Conflicts, 1949-‡z z Lebanon.

    A workaround for this problem is to add another subdivision that requires the Controlled Heading Window to open:

    For example, enter the heading:

    650 [blank]0      Israel-Arab Border Conflicts, 1949-‡v Periodicals ‡z Lebanon

    When the list of headings is presented, the line number associated with the correct form (Israel-Arab Border Conflicts, 1949- ǂz Lebanon) and the heading will be inserted without the incorrect character between the $z and Lebanon.
    connexion-browser-known-issues-2.png

     
    Punctuation: After controlling a heading, the punctuation in the controlled heading differs from the punctuation entered, and/or from the punctuation present in the authority record

    When controlling headings, the system matches headings against the authority file. This matching process invokes a normalization process, which collapses all punctuation and spaces, removes subfield delimiters and codes, and is not case sensitive.
    Workaround: If punctuation is incorrectly altered when you control a heading, uncontrol the heading, correct the punctuation, and leave the heading uncontrolled. See more information in Technical Bulletin 259R, Authorities System Changes about new punctuation rules for controlling headings.

    A note about incorrect punctuation in the authority record. The following is a new recommendation:
    • If the authority record is not punctuated correctly, then the controlled heading in the bibliographic record will contain the same incorrect punctuation.
    • In this case, OCLC prefers that you control the heading that contains the incorrect punctuation and then report the incorrectly punctuated authority record to authfile@oclc.org.
    Cannot control headings with subfield i followed by a relationship verb such as "contains"

    You cannot control headings that begin with subfield i followed by a phrase that begins with a relationship verb; for example, "$i contains information".
     
    Bibliographic record contains "controlled" 6xx headings with second indicators other than 0

    In some bibliographic records, headings tagged as 6xx with indicators other than 0 (zero) are incorrectly highlighted as controlled headings.
     
    Series headings in 8XX fields

    Although 8XX fields are controllable, if an authority record does not exist for the title part of a series name title heading in fields 800, 810, 811, or 83X, and you try to partially control the heading (in addition to leaving the $v uncontrolled), the tag automatically flips from 8XX to 7XX.
     
    Series headings

    Currently, only series headings coded as 8xx are candidates for controlling. While series headings are access points, the primary function of the 4xx fields is to reflect the transcription of series statement on an item, and secondarily to provide access as a series added entry. Currently, if 440 fields were controlled, the 'correct' 440 heading text could be incorrectly changed to the new heading in the authority record. This would result in the loss of the field's primary function of transcribing the series statement as found on the item.
     
    Cannot control headings when the main heading and subdivision are the same

    You cannot control a heading that repeats the same text as main heading and subdivision, as in the following example:

    Example: 650 [blank] 0 History $x Study and teaching (Higher) $z Poland $x History

    Currently, there is no workaround. You must leave headings uncontrolled when the main heading and subdivision are the same text.
     

    Transliteration, diacritics, non-Latin scripts

    Issue Detail
    Cursor does not always display at the end of the text when non-Latin script characters are pasted into a field

    When non-Latin characters are pasted into a field, the cursor may display in the middle of the text instead of at the end.
    Affects: 2.63
    Latin Letter Aveolar (U+01C2) and Khosian Languages

    This character is also the subfield delimiter symbol in the client. The client interprets this character as a subfield delimiter and errors will occur if you attempt to use it in your bibliographic records for items in Khosian languages. Work in Record Manager if you need to use this character in your bibliographic records.
    Affects: 2.633.0, 3.1
    MARC-8 Characters Verify no longer highlights non-MARC-8 characters

    If you put characters that are outside of the MARC-8 character set into a record and perform the MARC-8 Characters Verify command, the change to accepting all Unicode characters prevents this function from isolating characters that are not part of the MARC-8 character set.
    Affects: 2.633.0, 3.1
    Searches using characters above Unicode Plane Zero return incorrect results

    Connexion client is currently unable to send the correct characters if characters entered are above the basic multilingual plane (BMP). The client handles Unicode characters in the BMP, which contains characters with a code point between U+0000 and U+FFFF. The BMP includes all the characters originally supported for cataloging in addition to many more. However, some language characters are found using supplementary planes and code points, such as CJK Unified Ideographs Extension B which has characters between U+20000 and U+2A6DF.
    Workaround:
    1. In the client, change the search argument to use only MARC-8 characters, could be switching to a name or subject that is all MARC-8 instead of what was originally entered.
    2. Use Record Manager.

    Affects: 2.633.0, 3.1

    CJK E-Dictionary search results are incomplete

    When you use the E-Dictionary Search window (that is, click Tools > CJK E-Dictionary, enter an input code or character in the search box, select an input method and a script, and click Find), the E-Dictionary Search Results window shows only the EACC data in the first column. The other columns are missing data.

    Workaround: In the E-Dictionary Search Results window, double-click the EACC entry. The E-Dictionary Entry window opens, showing all of the codes that are supposed to display in the search results.

    Affects: 2.633.0, 3.1

    Using the keystroke shortcut <Ctrl><D> to enter a subfield delimiter and code in non-Latin script data may not switch you back to the language/keyboard you were using, as it should, or may switch you to a different language

    When you are entering non-Latin script data and use <Ctrl><D> to automatically switch to the English keyboard and back for entering a subfield delimiter and code, the client may not switch you back to the keyboard you were using after you enter the delimiter and code. You may remain in the English keyboard or you may be in a different keyboard.
    Workaround: To switch to the keyboard you need:
    1. Click the language indicator in the Windows system tray (small blue box with two-letter codes), and then click the language/keyboard you need.
      Or
    2. Select by using the Windows default keystroke Left <Shift><Alt> to cycle through the language indicator list.

    Affects: 2.63

    In Connexion client version 2.00 and higher, the Microsoft Input Method Editor (MS IME) for Korean does not convert an existing Korean hangul character into a hancha or Chinese character

    If you convert a hangul syllable into a hancha or Chinese character immediately after you enter it, the conversion works correctly. The conversion does not work if you highlight an existing hangul syllable and then try to convert. The IME does not allow you to choose a Chinese character. The problem occurs with hangul syllables in records; it does not occur when you convert a hangul syllable in the WorldCat quick search box on the toolbar (or in a text box in the Search WorldCat dialog).

    Workaround: Copy the hangul syllable you want to convert and paste into the WorldCat quick search text box, convert it to a Chinese character, and then and copy and paste back into the record.

    Affects: 2.63

    Other Persian transliteration problems

    The Persian transliterator:
    • Treats the romanized "th" as one character, Theh 062B. It should be treated as two characters, Teh 062A and Heh 0647.
    • Does not transliterate characters following the romanized miagkii znak (prime mark) correctly.
    Affects: 2.633.0, 3.1
    The Arabic transliteration tool handles some characters incorrectly

    The list of incorrect characters has been added as a Caution in client documentation and Help in Cataloging/Use Non-Latin Scripts for Cataloging, Catalog using Arabic scripts.
    Affects: 2.633.0, 3.1

    Macros

    Issue Details
    Cannot access Connexion-client-specific macro commands from the Editor/Debugger Help window

    The link in the Edit/Debugger Help window to open a list of Connexion-client-specific macro commands does not work and cannot be fixed. See Use macros for help with macros.
    Affects: 2.633.0, 3.1

    Others

    Issue Details
    Customized settings are lost

    There are several possible causes for the corruption of files containing customized settings.

    If you are having problems with losing your customized settings, please contact OCLC Support for help.
    • An application, process, or Windows itself shut down abnormally during a file write operation
      This usually happens when something goes wrong while the file is being saved. The problem could be internet connectivity if the program is signed in to a service, or your computer suddenly loses power. Other problems include network issues, available computer resources, another running app or unstable process. If any of these things interrupt the process of writing to the file, the entire file may not be written or the hard drive “table of contents” does not get updated.
    • A physical hard drive is fragmented
      This only applies to physical hard drives. Solid state drives are not affected. A fragmented hard drive creates more pieces in which the options.xml file will be stored. If the disk is defragmented, and the file can be stored in contiguous clusters, the write time to put the file back is reduced.
    • Antivirus software
      Occasionally, antivirus software will register a false positive on the options.xml file, deleting it when the client closes and releases the file.
    • Windows folder redirection is storing all AppData settings on a shared network
      Under certain circumstances, having the AppData settings on a shared network will cause an individual user’s options.xml file to be deleted each time they close and reopen the client.

    Affects: 2.63

    Thin blue line appears in the upper-left corner of Connexion client

    When a record is collapsed, it may cause a thin blue line to display under the tool bar. This issue is typically caused by closing Connexion but leaving records open in Connexion.

    Workaround: Click the Windows menu, and then click either Tile Horizontally or Tile Vertically.

    Affects: 2.63

    Unable to open external links in Online Help

    The online help system in Connexion client is having some compatibility issues with some of the external web pages to which it links.

    Workaround: If you are having difficulty opening an external web page, you can copy the web address from the Properties dialog, which is available on the right-click menu for the web link. To open the website, you can then copy this information and paste it directly into address field for your browser. You can also search for the content on the OCLC Support site or open the links from the documentation that is found on the Connexion Support Web site.

    Affects: 2.63

    Cannot maximize (re-display) Connexion client from a minimized position in the task bar

    When you minimize the Connexion client, it becomes an icon in the task bar on your desktop, and you should be able to maximize (re-display) it by clicking the icon. If you are unable to maximize the client from the task bar icon, use the following workaround.

    Workaround: Click the Connexion client button in the task bar, and then press and hold the Windows key (Windows key) on your keyboard while you click the <Up arrow> key.

    Affects: 2.633.0, 3.1

    Updating holdings on records imported into the client via Z39.50 (Tools menu) does not work

    If you use Update Holdings to add a Z39.50-retrieved local system record to WorldCat (the client imports the record as a workform), you receive a message that field 001 is missing the OCLC number. As a workform, the record should not have an OCLC number in field 001. This is a system error.

    Workaround: Derive a new record from the Z39.50 imported record and then add to WorldCat using Update Holdings.

    Affects: 2.633.0, 3.1

    CONTENTdm

    CONTENTdm known issues
    Issue Details

    Project Client 7.0.73.0 (December Release); 7.0.75.0 (February Release)

    When OCR is being run on images, the progress message box shows inaccurate page counts. 

    Identified: December 2021

    Workaround: Use the page counter shown in: Project Settings Manager > OCR > Page Limit. It should show you “#### of 10000 pages remaining this month”.

    Project Client 7.0.73.0 (December Release); 7.0.75.0 (February Release)

    We've deprecated the "Fast Mode" in OCR, but it is still showing in the settings interface. If you check this option, OCR is still processed with the same Best Quality setting.

    Identified: December 2021

    Workaround: Ignore the “Fast Mode” setting.

    Project Client 7.0.32.0 (June Release); 7.0.73.0 (December Release); 7.0.75.0 (February Release)

    Under certain situations, when editing metadata in spreadsheet view in Project Client, it flashes as it refreshes the screen.

    Identified: December 2021

    Workaround (Temporary): Switch to a different view or go to a different screen in Project Client. Then come back to the spreadsheet view

    Project Client 7.0.32.0 (June Release); 7.0.73.0 (December Release)

    Finding Aid (EAD) ingest does not work. You always receive an error message about the XML file being invalid.

    Identified: January 2022

    Fixed in version 7.0.75.0 (February 2022 release).

    Cantaloupe has caused some issues with certain sites, such as PDF fonts display incorrectly in preview, some preview or expand view are missing for particular images or PDFs , or watermark doesn't work, etc. If you desire, we can roll your site back out of Cantaloupe. 

    There are 2 ways to rollback:

    1. Full rollback. The site will be completely off of Cantaloupe. Your images and PDFs will be processed by legacy image server. You'll lose PDF manifests, and the manifest generation will be back to the weekly update schedule. You won’t have access to IIIF Manifests for items with restrictions.
    2. Partial rollback. Only the display of image expand view and PDF preview will be rolled back to legacy. You’ll still enjoy the other benefits brought by Cantaloupe, such as have access to PDF manifests (but with fonts issue) and have dynamically generated manifests. But we did discover a bug with partial rollback where if you are: 1) on custom domain 2) have username restriction, then you will not be able to see image expand views.

    So if you don’t have restriction, a partial rollback is ideal for you. If you do, you can consider a full rollback. Or wait till we fix the bug with partial rollback.

    Workaround: Please contact Support to discuss possible rollback options. 

    FlexLoader Application fails to start - "Unable to start program because of the following error: The Web Services is unavailable. Please try again later. The underlying connection was closed. An Unexpect error o..
     

    Identified: August 2022

    No workaround available

    EZproxy

    EZproxy known issues

    Installation & Configuration

    Issue Details

    EZproxy on Windows unable to support LDAP over IPv6

    Version Affected: V6.0 and later

    EZproxy v6.0 added support for IPv6, but did not add this support to LDAP. EZproxy V6.1.6 made LDAP aware of IPv6 addresses, but the library support was not enabled correctly to support this, causing failures for sites that have both IPv4 and IPv6 addresses for their LDAP servers.

    At this time LDAP support will be limited to IPv4 on Windows, but IPv6 will be supported on other platforms.

    Security

    Issue Details

    FREAK Vulnerability

     

    EZproxy V5.7.44 and V6.0.7 are NOT vulnerable to the FREAK security issue IF you have the following settings in your config.txt:

    Option DisableSSL40bit
    Option DisableSSL56bit
    Option DisableSSLv2

    Add the following directives to your config.txt to protect against the FREAK vulnerability:

    Option DisableSSL40bit
    Option DisableSSL56bit
    Option DisableSSLv2

    Build issues

    Issue Details

    Support for IPv6 Addresses via the EZproxy Location directive

    Version affected: V6.0

    EZproxy 6.0 does not support use of the Location directive to look up IPv6 addresses. We have not yet extended our support to the MaxMind V6 GeoLite database (GeoLiteCityv6).

    Fix Date: TBD

    A future version of EZproxy will incorporate new compatibility with IPv6 address lookup.

    Using IPv4 addresses in IPv6 notation

    Version affected: V6.0

    Do not use IPv4 addresses in IPv6 notation format to determine whether or not to make IPv6 network calls. For example, the IPv4 address 127.0.0.1 will not be treated equivalently to the IPv6 0:0:0:0:0:ffff:7f00:1 address.

    This is the designed behavior, and no remediation is planned

    Dual Stack (IPv6/IPv4) cannot run when EZproxy is set to ProxyByPort

    Version affected: V6.0

    In order to provide support for IPv6 ProxyByPort, you must duplicate the database stanzas using IPv6 syntax.

    This is the desired behavior, and no remediation is planned

    The way we build EZproxy with OpenSSL

    Version affected: V6.0 and earlier

    Today we statically link OpenSSL’s binary library with EZproxy. We do this because this build method makes installation of EZproxy much easier for our EZproxy institutions--the institution doesn’t have to track and manage the OpenSSL version on their system.

    We will further evaluate whether or not we should build EZproxy by dynamically linking OpenSSL, but we have no current plans to build EZproxy that way.

    A 64 bit build of EZproxy

    Version affected: V6.0 and earlier

    Newer Windows and Linux systems are 64 bit-based operating systems, which provide a much larger address space for programs like EZproxy. Very few EZproxy institutions are seeing this memory limit, however a few are starting to bump up against it.  

    In some cases, a 64 bit version of the same program (such as the 64 bit Chrome browser) will run slightly faster than the 32 bit equivalent.  Both Linux and Windows have very good facilities for running 32 bit applications on 64 bit operating systems. However the more significant issue for EZproxy is the memory limit.

    Fix Date: TBD

    Because of the potential memory limit issues (and it’s still pretty rare), we are planning to provide 64 bit builds of EZproxy V6.x in the future.

    My Account

    My Account known issues
    Issue Details
    The date format does not reflect my browser preference. To correct this issue, please ensure that your preferred language is correct in your browser and refresh your browser. 

    In Chrome, your preferred language will need to be at the top of your list. If you have changed your language and if your currently set language on top of your language list is not reflecting the date formats, then try clearing browser history/cache and restarting your browser.

    Please contact OCLC Support if you continue to have this issue.

     

     

    See all fixed My Account known issues.

    Relais D2D

    Relais 2D2 known issues

    There are no known issues at this time.

     

      Relais ILL

      Relais ILL known issues

      There are no known issues at this time.

       

        Tipasa

        Tipasa known issues

         

        Issue Details
        Some timestamps in request history (Lending Automation History, Circulation History, Notification History) are shown in UTC time rather than US Eastern time as they have previously. By January, all users will see these times (and all other dates and times in ILL interfaces) in their local time zone and format.  This issue only affects the timestamp that displays in request history and does not impact the timing in which events happen (Automation, circulation integration, notifications, etc.).

        Issue date is not being populated on the request in the staff interface when requests are submitted through the patron request form. 

        The need by date and patron max cost is not being populated in the patron note section of the request. 

         
        All requests submitted via Tipasa my account (either via openURL or blank request form) gets submitted with a request source of "OCLCILLAPI".

        This will impact automations based on request source. Reports in OCLC Usage Statistics and Report Designer will continue to display the "PATRON" source. 

        Fix planned for December, 2022. 

        When editing Open Hours and Closures on the Schedule tab of policies directory, the Schedules tab renders blank after saving with no option to add or edit the page. Fix planned for November, 2022. 

        When selecting "Clear with fee payment required (CCG)", the staff interface displays a message that states "No best match found in the CCC results". This message usually appears when more than one CCC match is found, however, it is errantly displaying when exactly one match is found. 

        clipboard_ee24991b44e0ebcd033cab698c5d2e4ca.png

        Please note that this message is a display issue and does not impact Copyright Clearance or CCC functionality. 

        A small number of requests become stuck in an undefined status before they're sent to lenders and will show as Undefined in My Account. If you experience this, please contact OCLC Customer Support.

        OCLC is working to fix these requests so that they will become unstuck and to prevent the problem from happening again

        Batch responding Yes as a lender results in an error message if Constant Data is applied during the batch process.   
        The Chat feature often used in Custom Link 1 in Service Config> WorldCat Discovery and WorldCat Local>User Interface Options> Custom links is not working from the User Portal.  Work-around

        To make Chat available to your library users from My Account, you can add an additional link link in the Resources menu (formerly Library Links).

        To do this:

        1. Go to OCLC Service Configuration and navigate to WorldCat Discovery and WorldCat Local > User Interface Options > Custom Links.
          Note: If the Chat widget is already set up as Custom link 1, and you would like the Chat function to continue to display within WorldCat Discovery, do not make any changes to Custom link 1.
        2. Add a new Custom link for your Chat service with:

        ·         Link type: other

        ·         URL: <URL for your virtual reference service>

        ·         Display text: <descriptive text>

        1. Save Changes.

        On resubmitted requests, the asterisk may not be displayed on the correct occurrence of the symbol in the lender string when the lender appears more than once.  It will be displayed on the first occurrence in the string, even if the request has actually moved to the later occurrence. This is purely cosmetic and does not affect functionality. 

         
        Patron’s ‘Preferred Edition’ is replaced with 'Any Edition' in new borrowing requests that do not match an automation New borrowing requests that match an automation display the patron’s Preferred Edition correctly.  However, new requests that do not match an automation will display 'Any edition', regardless of the value selected on the patron request form.  Borrowing staff can select a different value (“Most recent edition” or “This edition”) and lenders will see the correct value.

         

         

        See all fixed Tipasa known issues.

        WorldCat Discovery

        WorldCat Discovery known issues
        Issue Details

        Potential data loss (Search Alerts Beta Experience): If a user has received a new result email, THEN turns the alert off in My Account AND turns it back on, the “see all new items” button will no longer resolve correctly. User will receive a message that indicates “This link is no longer valid”. 

        • Expected Outcome: The “see all new items” action in a new results email will resolve UNLESS the user has deleted an alert in their account. 
        • Workaround: Do not toggle off the alert. Create a new alert as needed.
        Targeted Resolution: January 2023
        New result view (Search Alerts Beta Experience): Some functionality will be disabled in this view to indicate to the user that they are viewing a list of new items vs typical discovery experience. Since this list of new items is not a user generated search query, the following features will not have any impact in this view: Save Search, Create Alert, Retain Filters, Sort, and Expand this Search.
        • Expected Outcome:  Save Search, Create Alert, Retain Filters, Sort and Expand this Search show as disabled in the UI. Retain Filters, Sort and Expand this search are still showing as available in the UI. Selecting this functionality will not impact the new results view. 
        • Workaround: Do not select these actions
        Targeted Resolution: February 2023

        New result view (Search Alerts Beta Experience): Clustering options should be available in this view, but is not currently functional. 

        • Expected outcome:  All new results will display in the “show all” flat view. Users should be able to cluster the result set as needed.  
        • Workaround: Do not select a different view, other than the “show all” flat view. 
        Targeted Resolution: February 2023

        Search alert notification (Search Alerts Beta Experience): If the subject of an email exceeds 250 characters, the user will not receive any notifications when new items match their search query. 

        • Expected outcome: Limit the Subject of an email to 250 characters so that notifications will be delivered accordingly. Search alert emails contain the following information so we will need to look at adjusting character limits to accommodate:  <number of new items> new items for '<alert name>' from <institution name> 
        • Workaround: Create search alerts with shorter names.  
        Targeted Resolution: February 2023
        Search Error: For some keyword and title searches, users receive an error message instead of search results. Some of the search terms reported include: fluoxetine, fentanyl, mirtazapine, sertraline, escitalopram, tamoxifen, letrozole, ivermectin, carbasalate, the consultant’s toolkit, peaches, paroxetine, Missouri River Basin Studies. Targeted Resolution: TBA
        Full-text embargo: For some articles, held-by statements are not honoring the full-text embargo period Targeted Resolution: TBA
        Branch scoping: In some instances, holdings display incorrectly when search is scoped to the branch that holds them  Targeted Resolution: TBA
        Incorrect holdings: For some items, incorrect holdings display depending on what index user searches Targeted Resolution: TBA

         

         

        See all fixed WorldCat Discovery known issues.

        WorldCat Matching

        WorldCat Matching known issues

        There are no known issues at this time.

          WorldCat Validation

          WorldCat Validation known issues

          There are no known issues at this time.

             

            Adquisiciones de WorldShare

            WorldShare Acquisitions known issues
            Issue Details

            Serials issue management not working when opening from Circulation first

            If you attempt to use the Issues screen for a serial title within Discover Items from the Circulation module, you may receive an error and not be able to receive, edit, or delete issues. We are currently investigating options for fixing this known issue. In the meantime, to work around this issue, please either:

            • Navigate to Acquisitions and search for the serial title in Discover Items. The Issues screen should work when using Discover Items within the Acquisitions module.
            • Refresh the browser, click on the Acquisitions module and let it load, then go to Circulation and search Discover Items. By opening Acquisitions first, serials management within Circulation should now work.

            We apologize for the inconvenience and appreciate your patience.

            Identified: October 2022

            Sorting invoice items by budget/fund on invoice

            Sorting invoice items by budget/fund on the invoice page does not work temporarily. This was causing bad data to display on this page and had to be disabled while a fix could be created. We are evaluating options now for fixing this problem.

            Identified: April 2022

            Pay and mark as ready buttons not displaying on imported invoices

            If you import an invoice into WMS, the resulting invoice will not have the Pay or Mark as Ready buttons on it. You have to make a change to the invoice and save it, and the buttons will appear. We will fix this in an upcoming release.

            Identified: April 2022

            Inconsistent or missing results with Call Number Browse search

            When using the Call Number Browse search in Record Manager, results may not be returned as expected. The search may return a list of 10 results instead of 20 results or results might be missing title information.  It may take longer than two minutes for newly added Local Holdings Records (LHRs) to appear in the Call Number Browse search results.

            Workaround: If the results appear inconsistent, close the search tab and attempt your search again. If you are searching for a call number for a newly added LHR, attempt your search later.  
            Matching sometimes not working when importing order data

            Sometimes, when importing MARC order data without OCLC Numbers, the system will fail to match all the records in the file to WorldCat. In this case, it will give an “undeclared Java exception,” and none of the items will match. This happens intermittently with MARC order imports.

            We are currently investigating this issue, but in the meantime, try the file again until it works.  
            Identified: December 2021
            Notify vendor checkbox selected when placing orders even if there are no notification settings

            Sometimes, when you place an order, the Notify vendor checkbox will be selected even if you have not set any notification settings for ordering for this vendor.

            This problem should be fixed in the next release.
            Identified: August 2021

            Workaround: To deselect the notify vendor checkbox:
            • Navigate to the vendor page under Acquisitions Settings and create a specific notification setting for action Ordering that specifies the delivery method of "Do not send."
              Or
            • Deselect the Notify vendor checkbox each time you place an order.

             

            See all fixed WorldShare Acquisitions known issues.

            Circulación de WorldShare

            WorldShare Circulation known issues

             

            Issue Details

            Call number browsing returns unexpected results

            Call number browsing returns unexpected results for some institutions.

            Identified: July 2021

            Workaround: Use call number searching or browse call numbers in Record Manager.

             

            Offline Client and POS Printer Server Application do not run from the Start Menu on Java versions later than Java 8u162

            Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation.

            Note: Java 9 and higher are not yet supported.

            Identified: May 2018

            Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the Offline Client and POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-offline-circulation.jnlp and wms-posprinter-server.jnlp).

             

            See all fixed WorldShare Circulation known issues.

            Evaluación de la colección de WorldShare

            WorldShare Collection Evaluation known issues

             

            Issue Details

            Date last circulated/Number of times circulated filtering error

            An error message appears when attempting to filter My Library or a Unique/Shared Titles Comparison by date last circulated or number of times circulated.

            Workaround: Attempt to filter the chart a second time. In most cases, the filter will work on a successive attempt.

            This issue will be addressed in a future release.

            Benchmark Comparison preview error

            An error message appears when attempting to preview a Benchmark Comparison.

            Workaround: Attempt to render the preview a second time. In most cases, the preview function will work on a successive attempt.

            This issue will be addressed in a future release.

            Unique/Shared Titles Comparison against Hathi error

            A Unique/Shared Titles Comparison against Hathi fails to load.

            Workaround: Attempt to run the comparison a second time. In most cases, the comparison will work on a successive attempt.

            This issue will be addressed in a future release.

             

            See all fixed WorldShare Collection Evaluation known issues.

            Administrador de colecciones de WorldShare

            WorldShare Collection Manager known issues

             

            Issue Details
            Some JSTOR serials collections are not current. OCLC has chosen to pause updates to many JSTOR serials collections in the KB since late October due to inaccuracies in the title lists from the provider.  OCLC continues to work with JSTOR and will update the collections with the most recent data once the issue is resolved.

            Titles have been deselected from Knovel (All Titles) (knovel.ebooks).

            This issue has been resolved as of 10/19/22. Please contact OCLC Support if you have any questions or concerns.

            Some titles have been deselected from Taylor & Francis All eBooks. This issue has been resolved as of 9/14/2022. Please contact OCLC Support if you have any questions or concerns.
            Find it @ links are not surfacing correctly in Google Scholar. Some libraries are experiencing an issue with links to library resources from Google Scholar that are supported by data in the WorldCat knowledge base. A resolution is currently being implemented for impacted libraries.
            Video resources may match to non-electronic OCNs. Video KB titles may match to non-electronic content which may result in erroneous WorldCat holdings and MARC records outputted.

            The Date format on articles is impacting being "held by" and the article links

            When determining whether an item is held by the library or when creating and displaying links to publishers’ websites, the WorldCat knowledge base is not properly handling article dates that include a season (e.g., Spring 2022) or range of months (e.g., Jan/Feb 2022).

            Title matches between WorldCat knowledge base and WorldCat Discovery are too broad

            Links returned from WorldCat knowledge base to WorldCat Discovery are based on broader search terms than expected, resulting in some title mismatches.

            OCLC is working to correct this issue. We installed additional improvements Thursday, 2 September, 2022. Additional improvements will follow. We will continue to update you.

            "Held by" statement for titles under embargo

            In WorldCat Discovery, when search results contain an article or item from a knowledge base title that has an embargo period or moving wall of coverage, links will correctly display or not display in alliance with the coverage information in your knowledge base title. However, the "Held by" statement uses different logic. It is a known issue that the statement might appear for items not yet available, including those that correctly do not surface links.
             
            Similarly, if a journal title in your knowledge base has multiple coverage ranges with gaps in coverage, articles that surface in Discovery search results that fall within the gap of coverage will have a "Held by" statement.  

            Note: For proper link display, your settings must be correct:

            • In WorldShare Collection Manager, Institution Settings > Coverage > Use Coverage to Determine Holdings should be set to Yes
            • In OCLC Service Configuration, under Default Databases and Licensed Content, Treat as held should be disabled for your selections

             

              Préstamo interbibliotecario de WorldShare

              WorldShare Interlibrary Loan known issues
              Issue Details
              When editing Open Hours and Closures on the Schedule tab of policies directory, the Schedules tab renders blank after saving with no option to add or edit the page. Fix planned for November, 2022. 
              Some timestamps in request history (Lending Automation History, Circulation History, Notification History) are shown in UTC time rather than US Eastern time as they have previously. By January, all users will see these times (and all other dates and times in ILL interfaces) in their local time zone and format.  This issue only affects the timestamp that displays in request history and does not impact the timing in which events happen (Automation, circulation integration, notifications, etc.).

              A small number of requests become stuck in an undefined status before they're sent to lenders and will show as Undefined in My Account. If you experience this, please contact OCLC Customer Support.

              OCLC is working to fix these requests so that they will become unstuck and to prevent the problem from happening again

              Resubmitting a request results in an error message when a lender in a previous attempt goes non-supply.  Workaround: Create a new request using the Copy function. 
              Batch responding Yes as a lender results in an error message if Constant Data is applied during the batch process.   

              Please note that this known issue only applies to Referral Center members, a small subset of ILL users. 

              If a Referral Center member changes the fulfillment type from Interlibrary Loan to Purchase, the request is no longer accessible in their borrowing queues.  The request ID is still findable by searching on the Home page. 
               

              Workaround: Do not change the fulfillment type of an Interlibrary Loan request when signed in as a member of a Referral Center.  ILL staff at the management center are still able to adjust the fulfillment type as needed. 
              Patron’s ‘Preferred Edition’ is replaced with 'Any Edition' in new borrowing requests that do not match a Direct Request profile New borrowing requests that match a Direct Request profile display the patron’s Preferred Edition correctly.  However, new requests that do not match a profile will display 'Any edition', regardless of the value selected on the patron request form.  Borrowing staff can select a different value (“Most recent edition” or “This edition”) and lenders will see the correct value.
              The borrower's maximum cost amount is moved to the Borrowing Notes field (i.e. MC:25.00) when staff submit a request for Direct Request processing from the WorldShare ILL staff interface. Note that the IFM checkbox selection will be retained. Workaround: Manually build the lender string and submit to lenders.

               

               

              See all fixed WorldShare Interlibrary Loan known issues.

              Administrador de licencias de WorldShare

              WorldShare License Manager known issues

              There are no known issues at this time.

              Administrador de registros de WorldShare

              WorldShare Record Manager known issues

               

              Issue Details

              Red box in 008 field for "Illustrations" and "Nature of Contents Code"

              When viewing an existing biblographic record or creating a new bibliographic record a red box will appear for the 008 "Illustrations" and "Nature of Contents Code". The red box will not impact saving, replacing or validating a record.  

               

              Changes made to Local Holdings Records (LHRs) are taking longer than 10 minutes to appear in the LHR/Item Change History

              When editing an LHR or adding a new LHR, it could take up to 15-20 minutes for the changes to appear in the LHR Change History table.

               

              Incorrect search results when using Boolean NOT

              Search queries that contain a Boolean "NOT" operator do not return correct results if the  term linked with NOT is in local data (LBD or LHRs).

               
              Cannot delete a text or field string if the name of the string contains diacritics

              If diacritics are used within the name of the text or field string, the text or field string cannot be deleted from the Toolbox.
              Workaround: Do not use diacritics in text or field string names until this issue has been resolved.  

              Shortcut for label printing

              When you are in an LHR and attempt to use the shortcut key for label printing twice in one field, you only receive one entry on the label list.

              Workaround: Click on a new field within the LHR and execute the shortcut key again.

               

              See all fixed WorldShare Record Manager known issues.

              Informes de WorldShare

              WorldShare Reports known issues
              Issue Details
              Searching for report templates returns unexpected results

              When utilizing the report template searching feature in WorldShare Report Designer, library staff may receive unexpected or missing results based on their search criteria.

              Identified: 11 April 2022

              Workaround: None

              Patron Pickup Location not populating in Interlibrary Loan universe

              The Request Patron Pickup Location field in the Interlibrary Loan universe is returning 'N/A' for all ILL requests created after January 31, 2019.

              Identified: 13 June 2022

              Workaround: None

              Fixed issues

              Fixed issues - Table
              Issue Fix date

              COUNTER 5 IR_A1 journal article data not displaying in reports and universe

              Following the product release on 29 September 2022, institutions in the U.S. data center will find their COUNTER 5 IR_A1 data is not yet loaded in the E-Resources COUNTER 5 universe for use in standard and custom reporting. This issue will be addressed as quickly as possible.

              04 October 2022
              Some COUNTER 5 TR_B1 metrics in reports may be less than actuals

              COUNTER 5 TR_B1 title data from vendors that don’t contain any ISBN, Proprietary ID, DOI, Print ISSN, Online ISSN or URI are not currently being loaded and therefore may impact associated reporting on this usage type. I.e., the counts associated with TR_B1 may be lower than actuals. Note that most records from vendors contain at least one of these values and those records are not impacted.
              18 November 2021
              Some encumbered and expended amounts in Acquisitions are off by .01

              Acquisitions reports that include Encumbered Amount or Expended Amount may see some line items off by .01 in their unit of currency (e.g., off by a penny in USD).

              2 September 2021
              Bibliographic data for Series Statement and Uniform Title Added Entry may be inconsistent

              For users with Report Designer, the bibliographic data for Series Statement and Uniform Title Added Entry may be inconsistent in the following universes: Cataloging, LHR Item Detail, Institution Title Holdings, Group Titles, Group Activity. This issue impacts titles added or updated in WorldCat after June 2020.
              27 May 2021
              Material subformat showing N/A for Manuscript

              The new Manuscript material subformats introduced in WorldShare Discovery in December 2019 are displaying as N/A in WorldShare Reports and Report Designer. The Cataloging/Collection reports are impacted, as well as the following universes: Cataloging, LHR Item Detail, Institution Title Holdings, Group Titles, Group Activity.
              27 May 2021

              The LHR Item Barcode field in the LHR Item Detail universe is displaying "null" instead of "N/A" in the some cases where item barcode is missing

              In some cases where LHR 876-878 $p or 852 $p is not populated, users may see "null" in the LHR Item Barcode field in the LHR Item Detail universe. These records should instead be displaying item barcode as "N/A". Users executing the LHR Duplicate Barcodes report may notice large numbers of duplicate barcodes for "null", as that value is not excluded from the query (but "N/A" is excluded).

              10 July 2020

              Copy Received Date is not being set for monographic series

              The Copy Received Date is not being set in Acquisitions for the monographic series. All order items with processing type MONOGRAPHIC_SERIES currently have their received date set to 0001-01-01. In order to see MONOGRAPHIC_SERIES records in the Receiving Activity by Location report you will need to set the From Received Date prompt to 0001-01-01. However, please note the volumes under the monographic series will have the correct Copy Received Date populated with the date the volumes were marked as received.

              29 April 2020

              Removed Titles List includes extraneous entries

              The Removed Titles List may include entries for titles that your library removed from your holdings in a previous period. If your library removed a holding on a WorldCat record that was subsequently merged/de-duplicated, you may see an entry in the Removed Titles List for the date when the records were merged.

              22 January 2020

              Patron Last Modified Date and Patron Last Modified User fields incorrect

              After the product release on 15 November 2019, the Patron Last Modified Date field incorrectly contains no data and the Patron Last Modified User field incorrectly contains a date value. This issue impacts the Patron Information Detail Report and the weekly SFTP Patron files, as well as these fields in the Circulation universes.

              23 November 2019

              Monthly Circulation Statistics Report is not displaying all counts for renewals  

              The Monthly Circulation Statistics Report has a filter to exclude data where branch names = N/A.  Starting in February 2019, Circulation no longer associates a branch with automatic renewals, and therefore the Monthly Circulation Statistics Report began misreporting (understating) this renewal type, since it isn't including counts for unassigned branches (where branch names = N/A).

              13 September 2019

              Item Days in Transit and Item Days overdue measures are calculated incorrectly

              Following the 28 June 2019 Install, the Item Days in Transit and Item Days Overdue measures in the Circulation Item Status universe are not being calculated correctly. This affects the Items in Transit and Overdue Items Aging Reports, as well as any custom reports created in Report Designer that utilize these measures.

              28 August 2019

              Circulation statistics may be incorrect for some items

              Some circulation statistics, such as last inventoried date and issued count, may be incorrect for some items. This affects the Circulation Item Status universe and the Circulation Item Inventories FTP file. 

              26 July 2019

              Place of Publication is sourced from incorrect field

              The place of publication is currently being pulled from the 257 $a field, although it should come from either the 260 or 264 $a fields as the field definition indicates. This affects the following universes: Group Activity, Group Titles, Institution Title holdings, and LHR Item Detail.  This also affects the Titles Held by a Single Institution standard report. 

              28 June 2019

              The Average Days to Fulfillment column in the Vendor Performance report is calculating incorrectly

              The Average Days to Fulfillment column (and the underlying Time to Fulfillment field) in the Vendor Performance report in Acquisitions is not calculating correctly.  In many cases, this field displays 0 days when it shouldn’t be. 

              As a workaround,  Report Designer users may be able to create a separate report at the detail level, and create a variable to get the difference in days between the Order Date and the Received Date for a given order item copy.

              28 June 2019

              Using the newest version of Google Chrome causes unusual behavior in WorldShare Reports and Report Designer

              Users using the newest version of the Google Chrome browser may experience odd behavior in WorldShare Reports and Report Designer. This affects users using version 75 of Chrome. This is due to a third-party software dependency, and we’re working with the vendor towards resolution. 

              14 June 2019

              The Outstanding Fees and Bills report is currently unavailable

              OCLC is working to restore access as quickly as possible.  If a library has this report scheduled, the execution and delivery of the report will be impacted until access is restored.

              25 February 2019

              Event Date/Time does not display time of the event

              The Event Date/Time column in Circulation reports and the Event Date/Time object in the Circulation Events Detail Universe does not display the time of the event. All times are reflected as 0:00. This specifically impacts the Circulation Events Detail Report and the Daily Payments Report.

              17 November 2018

              New Titles List report is missing data for Local Item Call Number and Local Item Permanent Shelving Location

              The New Titles List report is missing Local Item Call Number and Local Item Permanent Shelving Location information if the title was added after 10 August 2018. This information may also be missing from the Removed Titles List report.

              29 October 2018

              WorldShare Document Delivery Reports are underreporting data

              The WorldShare Document Delivery Reports for Tipasa are inaccurate from May 2018-present. Some statistics may be underreported.

              27 September 2018

              Patron status field contains erroneous blank entries

              The Patron Status field has erroneous blank entries in the Borrower Resource Sharing Stats Report accessed from OCLC Usage Statistics.

              25 September 2018

              ILL Reasons for No Reports in OCLC Usage Statistics have a large number of 'Unspecified' entries

              OCLC Reasons for No reports for both Borrowing and Lending are currently reporting an unusually large count for 'Unspecified' in OCLC Usage Statistics (www.stats.oclc.org). We are continuing our investigation as to the cause. This issue has been cross-posed in the Resource Sharing known issues.

              8 August 2018

              Interlibrary Loan Statistics are inaccurate for the month of May

              Interlibrary loan data in the OCLC Usage Statistics portal (stats.oclc.org) and WorldShare Tipasa Reports is currently inaccurate for the month of May.  Reports in OCLC Usage Statistics portal have been reverted to April 2018 data until the issue is resolved. WorldShare Tipasa Reports are inaccurate and should not be utilized until the issue is resolved.

              29 June 2018

              Open Holds Report Missing Some Hold Requests

              The Open Holds report displays hold requests that have an associated item barcode. If a hold request does not have an associated barcode, it will be excluded from the report. This means most Title-level hold requests may not appear in the report.

              25 April 2018

              Acquisitions Open Encumbrances Report may display encumbered amounts for paid order items

              For Acquisitions order items that consist of multiple copies, the Open Encumbrances Report may display an encumbrance for the order item even after all copies have been invoiced and paid. If you need an accurate total for encumbrance by fund, the Fund Balance Report still calculates and displays the correct Amount Encumbered value.

              6 April 2018

              Holds List Report running long or timing out

              Libraries may experience performance issues when executing the Holds List Report. The report may run for a long period of time or simply time out.

              6 April 2018

              LHR Item Textual Holdings display as N/A

              LHR Item Textual Holdings are displayed as N/A in the LHR Item Detail universe when valid 866-868 $a data is available. Specifically, if the 866-868 field is linked to an 876-878 field that includes a $p (LHR Item Barcode).

              6 April 2018

              Circulation Dashboard may return partial results

              The Circulation Dashboard may return partial results for institutions with large collections, resulting in a report that contains inaccurate data. Partial results are indicated by a small yellow triangle in the bottom right of the window after the report is run.

              29 November 2017

              LHR Index Enumeration and Chronology is no longer blank

              The LHR Index Enumeration and Chronology field was blank/empty in the LHR Item Detail universe in the U.S. Data Center. After this release, LHR Index Enumeration and Chronology field will be populated with the correct value, or “N/A” if there is no value present.

              29 November 2017

              Title ISBN sometimes missing/incomplete

              The Title ISBN value is incorrectly set to N/A or is incomplete for some WorldCat titles. This issue impacts Report Designer customers who have created reports with the Title ISBN object in the following universes:

              • Cataloging (Volatility Information folder)
              • LHR Item Details
              • Overlap
              29 November 2017

              New Titles List and Removed Titles List Reports missing records

              Reports run for start year month, end year month to include dates 23 September 2017 – 26 September 2017 may be missing records.

              Additionally, queries generated with data from the Cataloging Universe>Title Volatility Information folder may be missing records for date ranges 23 September 2017 – 26 September 2017.

              27 September 2017

              Base Collection ID prompt in WorldCat knowledge base - My Collection Overlap Summary Report

              The prompt options for Base Collection ID are not limited to the collections that the institution has selected in the KB.

              30 June 2017

              Institution shared folder does not display in the Report Launch Pad

              After opening at least one report from the Analytics tab, a user who subsequently opens the Report Launch Pad will not see their institution folder.

              30 June 2017
              Monthly Circulation Statistics Report allows multiple Begin Date and End Date values

              The Begin Date and End Date prompts for the Monthly Circulation Statistics Report allow the user to select multiple values, e.g., the default End Date prompt of 'Month' and a specific YYYY-MM. The report will not run if multiple values are selected in the prompt.
              30 June 2017
              Scheduling destination cannot be edited

              The 'Destinations' option in the scheduling menu is not visible for reports saved in the institution shared folder or in My Favorites. Note that the scheduling options for the WorldShare Reports in the other Public Folders are working as expected.
              30 June 2017
              Title Holdings Quantity for December 2016 is lower than expected

              For non-U.S. customers, the Title Holdings Quantity for December 2016 is lower than expected. Please disregard this month's data in the Title Holdings by Material Format report, Title Holdings by Material Format and Publish Date, and reports created from the Title Holdings folder in the Cataloging universe.
              15 June 2017
              WorldCat knowledge base overlap data not updated at the end of March 2017

              Data in the WorldCat knowledge base Collection Overlap reports and the Overlap universe was not updated at the end of March 2017. The data is accurate as of the end of February 2017.
              1 May 2017
              New Titles List and Removed Titles List display incorrect bibliographic details

              Title details in the New Titles List, Removed Titles List, and reports created from the Volatility Information folder in the Cataloging universe may be incorrect in reports that were run on 31 March 2017 through 27 April 2017.
              28 April 2017
              Cataloging and LHR Item Detail in the U.S. data center are refreshed later than expected

              As of the March 2017 release, there is a daily refresh rate for the New Titles List, Removed Titles List, Title Volatility data in the Cataloging universe, and the LHR Item Detail universe. For U.S. data center customers, this daily refresh may not be complete until ~10:00 am Eastern Daylight Time.
              28 April 2017
              Display of Metadata reports

              The Record Manager usage reports display with odd formatting, including the display of report data above the main WorldShare menu.
              6 April 2017
              Reports not reflecting data for part of 2017-03-20

              All universes with a daily refresh rate were not updated in the Sydney data center for activity from approximately 1:00 pm until midnight AEDT on 20 March 2017. WorldShare and custom reports run for this time frame may display incomplete data.
              21 March 2017
              Reports not reflecting data for 2017-03-19

              All universes with a daily refresh rate were not updated in the European, Canadian, and U.S. data centers for activity on 2017-03-19, local data center time. WorldShare and custom reports do not have data for this time frame.
              20 March 2017
              Circulation and Acquisitions not reflecting data for 4 October 2016

              Circulation and Acquisitions universes were not updated with data for 4 October 2016.
              5 October 2016
              Circulation Events, Fiscal Transactions, and Hold Requests may include inaccurate patron details

              Circulation event staff name or patron data (e.g., name, barcode, category, etc.) may display incorrectly in reports built from the Circulation Events, Circulation Fiscal Transactions, and Circulation Hold Requests universes.
              1 October 2016
              Circulation Events and Circulation Fiscal Transactions not reflecting data for 8-9 September 2016

              The Circulation Events and Circulation Fiscal Transactions universes were not updated in the Sydney data center for activity between approximately 2:00 am AEST on 8 September until 4:00 pm AEST on 9 September. WorldShare and custom circulation reports for this timeframe may display incomplete data.
              13 September 2016
              Circulation Events and Circulation Fiscal Transactions not reflecting data for 24 August 2016

              The Circulation Events and Circulation Fiscal Transactions universes were not updated with data for 24 August.
              26 August 2016

                 

                See all fixed WorldShare Reports known issues.