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Servicio de soporte de OCLC

Perfil

Encuentre información sobre la configuración del perfil de usuario, donde una biblioteca puede ajustar sus preferencias de notificación en Mi cuenta.

Select Profile under your account name or navigate to the Profile tab of My Account to view notification preferences.

Customize the Profile tab

Customize the Profile tab to hide or show specific information or settings on your library users' Profile tab in My Account. 

  • Refer to Profile Settings for more information.
    • The Circulation Admin or WorldShare ILL Admin role is required to view the Profile Settings module. 

From the OCLC Service Configuration, select Profile Settings from the My Account module to access options for:

  • Public user notes: Determine whether to display public user notes in My Account that your library staff have created within an individual library user's account in the WorldShare Admin tab.
  • Notification usage message: Determine whether to display custom text on the Profile tab that describes why certain information is shown and how to get more information related to these policies.
  • Email notifications: Determine to display the options for opting in/out of email and supplying an alternate email address in the Profile tab.
  • SMS/text notifications: Determine to display the options for opting in/out of texts and supplying a mobile phone number in the Profile tab.

Account notes

If enabled in the Profile Settings section of the My Account module in OCLC Service Configuration, public notes will display to your library users on the Profile tab in My Account. These are public notes that your library staff has associated with a specific user's account in the WorldShare Admin tab. Refer to WorldShare Admin, Notes for more information.

To enable Public user notes, from the Profile Settings page, toggle the Display public notes in the user's profile option and click Save

When enabled:

  • All library users will see all notes associated with their individual accounts.
  • Only library staff and the individual library user will see the notes. 
  • Up to five notes per user can be displayed.
  • Alert notes display at the top of the list.

Public user notes are disabled by default. 

Account management

Contraseña

Los usuarios de la biblioteca que están configurados para la autenticación WMS tienen la opción de cambiar su contraseña.  Seleccione Cambiar contraseña para acceder a la pantalla de cambio de contraseña.

Notificaciones

Los usuarios de la biblioteca pueden seleccionar recibir notificaciones por correo electrónico o mensaje de texto sobre sus artículos solicitados procesados a través de Tipasa.

When library users add or edit the Alternate Email or Mobile number information, they are updating the Delivery Notification section of their account. They are not changing the phone or email that your library has on file in the Library Record section of the user's account.  The user will still receive reset password emails to the email on file. 

  • By default, users will receive email messages.  If a user opts out of email notifications, notifications are still sent.
  • Las notificaciones de mensajes de texto están desactivadas por defecto. 
    • Para habilitar la capacidad de enviar notificaciones SMS a los usuarios de la biblioteca, active Enviar SMS para notificaciones automatizadas en el módulo Notificaciones de la Configuración del servicio de OCLC.  Al activar esta opción, se muestra el campo Número de teléfono a los usuarios de la biblioteca, lo que les permite introducir su información de contacto para recibir notificaciones de mensajes de texto.  Consulte Notificaciones para obtener más información.
      • Only phone numbers with a country code of +1 (United States and Canada) can receive SMS notifications. It is recommended that libraries outside the United States and Canada do not enable SMS notifications.
    • Añada el campo Teléfono a sus formularios de solicitud para que los usuarios de la biblioteca puedan recibir notificaciones por SMS de sus solicitudes. Consulte los campos del formulario de solicitud de los usuarios para obtener más información.

 Note:  Tipasa notifications must be set up by your library in order for your library users to receive them. You can set up notifications in OCLC Service Configuration. For more information on setting up notifications, see Set up notifications. Within Profile, the library user must also ensure texting is on and must provide a phone number, which is saved as the SMS Messaging / Telephone value within the Delivery Notification section in the user's account.  The phone number in the Library Record section of the user's account will not be used for texting.

Custom usage notifications

To describe for your library's users why certain information is shown or how to get more information related to your library's policies, include a custom usage message within the Notifications section on the Profile tab. To set a custom usage message, navigate to the OCLC Service Configuration and select My Account > Profile Settings. Select Notification usage message and toggle on the Display a custom message about how user contact information is used and managed setting. Refer to Profile Settings for more information.

Email notifications

La información de correo electrónico y número de teléfono que aparece en la lista procede de la sección Registro de la biblioteca de la cuenta del usuario. Los usuarios de la biblioteca no pueden cambiar esta información y deben ponerse en contacto con la biblioteca para cualquier corrección necesaria. 

Email notifications about their account will be sent to the primary email in the Library Record section of the patron's account. If the user would like to receive email notifications at a different email address, they can enter an alternate email in the Use Alternate Email field. See Use Alternate Email.

Alternate Email

The email address(es) from the Library Record section of the user's account will appear under Email. Library users must contact the library to update the email address(es) in their Library Record section of the user's account. Email notifications about their account will be sent to the primary email in the Library Record section of the user's account. If the user would like to receive email notifications at a different email address, they can enter an alternate email in the Alternate email field.

Click on Save Changes to save the alternate email address.

SMS/Text notifications

Mobile number

Text notifications are disabled by default. If the user would like to receive text message notifications about their account, they must enter a phone number in the Mobile number field and enable Send library account updates by text message

 Nota: Sólo los números de teléfono con código de país +1 (Estados Unidos y Canadá) pueden recibir notificaciones SMS. Se recomienda que las bibliotecas situadas fuera de Estados Unidos y Canadá no activen las notificaciones por SMS.

  • Añada el campo Teléfono a sus formularios de solicitud para que los usuarios de la biblioteca puedan recibir notificaciones por SMS de sus solicitudes.  Consulte Campos del formulario de solicitud para obtener más información.

Click on Save changes.

Información de contacto

To modify this information, library users must contact the library to update the Library Record section of the user's account.

Número de teléfono

The phone number(s) from the Library Record section of the user's account will appear under Phone Number. Library users must contact the library to update the phone number(s) listed.

Dirección

View the mailing address(es) from the Library Record section of the user's account. Library users must contact the library to update the address information listed.