Claims lost, returned, never had
Encuentre información sobre cómo cambiar el estado de préstamo de un artículo para que refleje las reclamaciones de pérdida, devolución o nunca lo tuvo.
Overview
Use loan statuses to note patrons’ claims about items.
Loan statuses can only be changed at the checkout screen.
Change loan status
- In the left panel Assist Patrons area, scan or type the patron barcode in the Enter barcode box. The Checkout tab of the patron record appears.
- Click in the check box (first column on the left) and click the Change Status button.
For more information on statuses, see Check item status or location.
See Patron Type Policy for information about setting the Max number claimed lost, Max number claimed returned, Max number claimed never had per Patron Type. If the patron exceeds this limit, they will be blocked.
- Enter the date claimed by the patron.
- Click Change. T
Claims tab
The Claims tab under the patron record provides a list of loans that a patron has claimed lost, never had, or already returned. Use this list to understand a patron's claim counts and any associated blocks on their account imposed by a Patron Type Policy.
The Claims tab includes:
- Date
- Claim Reason
- Title
- Barcode
Library staff with the following roles will be able to view the Claims tab:
- Circulation Admin
- Circulation Desk
- Student Worker
- Student Worker Circulation
Notes:
- The Claims tab does not appear for proxy patrons. All claims can be viewed on the primary user's account.
- A withdrawn item's record will not be purged from the system if the item's status is Withdrawn (Lost), Withdrawn (Claimed Returned), or Withdrawn (Claimed Never Had).
- A withdrawn item will only be purged from Circulation at the end of your deleted items retention period if the item's current status is Withdrawn (Available), Withdrawn (Unavailable), or Withdrawn (Missing).
- Accounts cannot be deleted if the patron has claimed lost, returned, or claimed never had loans that have not been withdrawn and purged from WMS.
- To clear a user's claims, check in the item and then optionally withdraw or mark the items as missing.
For Circulation groups:
- The Claims tab includes items from any institution in the group that were claimed by this patron. Also, staff will be able to view the complete list of claims for any patron in their group.