ILL statuses
Find a description of the requests statuses in Tipasa and learn how a request status appears in the staff view and the patron view.
The following table shows how request status appears to staff in the Tipasa interface and to patrons in My Account:
Status | Descripción |
Options in My Account |
|
---|---|---|---|
Staff view in Tipasa | Patron view in My Account | ||
ILL REQUESTS | |||
Not Reviewed | Submitted | The request has been submitted by the patron, but not yet been reviewed by library staff. |
Cancelar
|
Reviewed | The request has been submitted by the patron and reviewed by library staff. | ||
Submitted | Library staff sent the request to lenders. | ||
Considering | The lender is considering if they can supply the item for the request. | ||
Condicional | The lender requested additional information about the request. | ||
In Transit | In Transit | The requested item is in transit and is being routed to the borrower. | |
Received? | The borrower has not indicated if a shipped item has been received. | ||
Not Received | The borrower has not received an item sent by the lender and responded No to Received? | ||
Received/In Use |
Due [date] OR Received by library |
The requested item was received by the library. Depending on the Display patron due date setting in the Patron Settings module of the Service Configuration:
|
Renew Request
|
Item due back | Recalled. Return item to library immediately. | The requested item has been recalled by the lender and should be returned to the library. | |
Atrasado | Overdue. Return Item. |
The requested item has passed the due date and will need to be returned to the library. |
|
Lost | Lost (contact library) | The requested item was lost by the borrowing library or the patron. The patron should contact the library. | |
Unfilled | Submitted | Library staff were unable to borrow the requested item from the initial lenders. Staff have the option to resend the request to new lenders, change fulfillment type or cancel the request. See Unfilled Requests for more information. | |
Closed (Unfilled) | Unable to provide | Library staff were unable to borrow the requested item. | Request Again |
Closed (Expired) | Unable to provide | Library staff were unable to borrow the requested item within the patron's timeframe. | Request Again |
Closed (Cancelled) | Canceled | Library staff or patron canceled the request. | Request Again |
Returned | Complete | The requested item has been returned to the lender. | Request Again |
Returned/Complete? | The requested item has been returned to the lender and is awaiting confirmation to complete the request | Request Again | |
Loans: Closed (Supplied) | The requested item has been checked in by the lender. | Request Again | |
Copies: Closed (Supplied) | Click here to view item (if link)/Complete (if physical copy) | The requested item is available or has been supplied to the patron. |
Link to the material
Request Again
|
PURCHASE REQUESTS | |||
Por encargo | Item requested for purchase | The requested item is on order. | |
Received/Closed | Received by library | The requested item was received by the library. | |
Closed (Cancelled) | Canceled by library | Library staff have canceled the request. | Request Again |
DOCUMENT DELIVERY | |||
Delivering [Advanced Lending not enabled] | Submitted | The library has not enabled advanced lending, the item will transition directly from "submitted" to "click here to view item" or "complete". | |
Delivering (Verifying) | The library has enabled Advanced Lending queues. Library staff are verifying that the requested item is available. |
Cancelar
|
|
Delivering (Retrieving) | Item being retrieved | The library has enabled Advanced Lending queues. Library staff are retrieving the requested item. | |
Delivering (Scanning) | Item being scanned | The library has enabled Advanced Lending queues. Library staff are scanning the requested item. | |
Delivering (Packaging) | Item being packaged for shipping | The library has enabled Advanced Lending queues. Library staff are packaging the requested item for delivery to the patron. | |
Closed (Supplied) | Complete (if physical copy)/Click here to view item (if digital copy) | The requested item has been supplied to the patron or is available to view electronically if it's a digital copy. |
Link to the material
Request Again
|