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OCLC Support

Why was a request sent to one institution filled by another?

Applies to
  • Relais ILL

If the library is part of a consortium, the request is received at the consortia level, and Relais ILL uses availability and turnaround time parameters to fulfill the request. It is possible for a request directed to a specific institution within the consortium to be filled by another library first based on these parameters.

In this case, Relais ILL is working as expected.

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