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OCLC Support

Why does clicking the Password Reset Link sent in an email lead to a blank page?

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Symptom
  • Password Reset Link leads to a blank page
Applies to
  • WorldShare Management Services 
Resolution

This problem can be caused by a caching issues in your browser, or your institutions settings are not set correctly:

  1. Clear your cache and cookies of your web browser and attempt to open the link again
  2. If it continues to lead to a blank page, please contact OCLC Support with an example of the link, and also a link to this help article.
Page ID
19229