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OCLC Support

I completed the request before sending the document to the patron

  • You completed the request from the lender before sending the Article Exchange Document to the patron and now you cannot send the article to the patron
Applies to
  • WorldShare ILL
  • Tipasa

Because you missed a step in the Borrower Process for the Article Exchange Workflow you will need to take these steps:

  1. Copy the Article Exchange URL and Password.
  2. Paste the information into an email from your Library email account with the appropriate wording. 
  3. Send the email to the patron.
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