I’m trying to purchase this article through Get it Now, but I received an error message "An error occurred processing the request"
Symptom
- Getting an error message "An error occurred processing the request"
Applies to
- Tipasa
- WorldShare Interlibrary Loan
Resolution
-
Use the Change Fulfillment Type drop-down to set the request to either Document Delivery or ILL Request then click the Save button.
-
Resend the request.
Additional information
If the error continues, contact OCLC Support with your OCLC symbol and a full page screenshot of the error message.