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OCLC Support

Is it possible to update a patron barcode from the Relais web portal?

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Symptom
  • A patron's barcode has changed and is not accurate in the Relais web portal
Applies to
  • Relais ILL
Resolution

Users with access to the Relais staff web portal can locate patron records and update a patron's Barcode by following the below workflow:

  1. Login to the Relais staff web portal
  2. Select Query Request
  3. Click on More Options
  4. Enter the old Barcode in the Patron ID field and select the All requests radio button
  5. Click Search
  6. Select any request associated with the patron
  7. Click the Patron Record button at the bottom of the request details
  8. In the screen, enter the new Barcode and click Update

If the above workflow does not work or a patron is unable to access the web portal with their barcode after staff have updated it, contact OCLC Support with the patron barcode.

Page ID
52017