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OCLC Support

A request in Relais will not complete in Staff Portal

Symptom
  • A request cannot be completed
Applies to
  • Relais
Resolution

If a request cannot be returned in the portal, use the Window Client:

  1. Enter the request number
  2. View the request
  3. Click Loan Tracking
  4. Set the Loan Code to Returned
  5. Click update

The loan should now be complete. 

Page ID
51890