When troubleshooting why a fine was or was not applied, what should I look for?

A bill will change based on the amount of time between the item’s due date and when the item was returned to the library.

Here are troubleshooting steps to confirm:

Which loan policy was applied at checkout?
When was the item returned?
- Was the check-in backdated?
What were the loan’s due date and time when the item was returned?
When the item was returned, was the loan policy configured to accrue penalties while the library is closed or not?
- If so, what open hours were configured between the due date and when the item was returned?
- Remember: An item’s home branch may be configured to override institution-level open hours.
Which overdue bill structure was linked to the loan policy?
What are the conditions in the bill structure?

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