Featured Librarians' Toolbox Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
- How can I get past Invalid Login errors when logging into WebJunction?
- Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
- I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
- What encoding format should I use, ISO8859 1 or UTF-8?
- How do I request a new authorization or update an existing authorization?
- How much does it cost to participate in the WorldCat registry?
- How do I subscribe or unsubscribe from an OCLC listserv?
- Can OCLC index my journal for me?
- I am getting an error that says Open for write: permission denied and file transfer failed
- How do I find my library's WorldCat Registry ID?
- How do I view my usage statistics for OCLC databases like WorldCat and ILL?
- Why did OCLC discontinue OCLC Classify?
- WebJunction login issues with new account
- Are OCLC Services Fedramp certified?
- Is there a way to test patron loads?
Recently created articles
- How do I create a .har file to supply diagnostic information to OCLC Support? ( created Thu Mar 21, 2024 )
- How to create a pathping for support? ( created Thu Mar 21, 2024 )
- How can an organization become a VIAF contributor? ( created Fri Mar 15, 2024 )
- Do I need to add to the Authorized Users section in Service Configuration? ( created Wed Mar 06, 2024 )
- Why is my Database Master Report missing databases that I know are selected? ( created Mon Feb 05, 2024 )
- Why am I receiving an error when attempting to SUSHI harvest FirstSearch COUNTER 5 reports? ( created Mon Jan 29, 2024 )
- How long will it take to process my patron load once I upload it? ( created Wed Jan 24, 2024 )
- How do I manage my OCLC listserv subscriptions or access listserv archives? ( created Tue Jan 02, 2024 )
- How can I batch update a set of MARC records to correct a URL in them? ( created Wed Dec 06, 2023 )
- What IP addresses or email addresses are used to send emails from WorldShare Management Services? ( created Mon Nov 27, 2023 )
- I get a privacy/security error when I try to access OCLC Usage Statistics ( created Thu Nov 09, 2023 )
- How to reset WorldCat account password for accessing the OCLC Service Configuration ( created Thu Nov 09, 2023 )
- HTTP 500 error when trying to sign in to the Community Center ( created Tue Nov 07, 2023 )
- Why did OCLC discontinue OCLC Classify? ( created Tue Oct 31, 2023 )
- Why Is Cover Art Still Incorrect After Updating the Standard Identifier? ( created Thu Oct 19, 2023 )
Recently updated articles
- Can OCLC Usage Statistics be harvested via SUSHI? ( updated Tue Apr 30, 2024 )
- How do I view my usage statistics for OCLC databases like WorldCat and ILL? ( updated Fri Apr 26, 2024 )
- Why am I receiving an error when attempting to SUSHI harvest FirstSearch COUNTER 5 reports? ( updated Wed Apr 24, 2024 )
- EBSCO has provided instructions and a new method of accessing their remote databases from within Discovery ( updated Tue Apr 23, 2024 )
- Do I need to add to the Authorized Users section in Service Configuration? ( updated Fri Apr 19, 2024 )
- How to create a pathping for support? ( updated Thu Apr 18, 2024 )
- Can I get data older than what is available in OCLC Usage Statistics? ( updated Mon Apr 15, 2024 )
- How do we pull the Clicks to Library WorldCat.org report? ( updated Tue Apr 09, 2024 )
- How do I create or update our Holding Codes? ( updated Thu Mar 28, 2024 )
- When I go to create sandbox key, the WorldCat Metadata API is not listed as an option. ( updated Wed Mar 27, 2024 )
- How to create a new WebJunction account ( updated Tue Mar 26, 2024 )
- How do I create a .har file to supply diagnostic information to OCLC Support? ( updated Fri Mar 22, 2024 )
- Is there a way to test patron loads? ( updated Tue Mar 19, 2024 )
- How can an organization become a VIAF contributor? ( updated Fri Mar 15, 2024 )
- How can I cancel my WebJunction account? ( updated Wed Mar 06, 2024 )