We are upgrading our server to the latest version, and we want to know what kind of support we will get?
Symptom
- You are upgrading your Web Server to the latest version of ILLiad, and you want to know what kind of support you will get if you have issues
Applies to
- ILLiad
Resolution
The support you get from OCLC is limited, depending on the actual issue. We will do our best to help you with the issue, but if it is beyond what we know, we will contact ATLAS to see if they can help you with the upgrade. Here are a couple of examples:
1. If the issue is when you try to start your services, they stop, then we would work with you.
2. If you are getting errors during the upgrade and we cannot see why you are getting the error that stops the upgrade, then we would have to have ATLAS contact you.
Before any upgrade, you should make a backup of your Database. If there are problems that you cannot resolve, then you can restore your database from backup and then work with ATLAS to resolve the issues so you can do the Upgrade another day.
Also, remember that no librarians should use ILLiad during the Upgrade because their information will be lost.