How do I fix it when an ILLiad site is sending notices to the wrong person at our library?
Symptom
- You are getting notices from an ILLiad library that is going to the wrong person at your library and you want to know how to fix it
Applies to
- ILLiad
Resolution
ILLiad Libraries keep their own Lender Address table for the Borrowing and Lending Contact information. To fix this issue you should do the following:
- Contact the ILLiad Library and make sure their contact information is up to date.
- If they have multiple sites, you might ask them to pass on your contact information to their other sites.
- Whenever you have a change in contact information, it is advisable to contact your major lenders to make sure they have your updated information just in case they are an ILLiad site.
- You should update your Constant Data Records in the OCLC Service Configuration, the ILL Policies Directory, and the Customization Manager.