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When I sign in to FileX, it brings me to a folder with no files in it. Where are my files?

Applies to
  • Administrador de colecciones de WorldShare
  • Circulación de WorldShare
  • WorldShare Reports
  • Tipasa
Answer

You are currently in the home directory upon login, which corresponds to your new username. You will need to move up in the file directory to see the folders you are used to seeing. By double-clicking the folder above the one with your username, you will reach the root directory. From there, navigate to the /xfer folder. The folders within correspond to specific product areas.

Your SFTP client may also let you save a starting directory: for example, FileZilla lets you save a default remote directory under the Advanced tab of the Site Manager.

Additional information

To determine which directory to navigate to for finding or uploading your files, see Determine which download directory to use and Determine which upload directory to use.

Page ID
24267