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OCLC Support

The system is unable to send the user an email. Please contact a librarian within your institution.

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Symptom
  • When I attempt to set/reset the password for one particular user, I get an error message. It says: "The system is unable to send the user an email. Please contact a librarian within your institution."
Applies to
  • WorldShare Collection Manager
  • WorldShare Record Manager
  • WorldShare Circulation
  • WorldShare Interlibrary Loan
  • WorldCat Discovery
Resolution

1. Confirm that the email address in the Library Record box is formatted correctly and uses a @ and period in the proper places.

2. Check for the Everyone role. If it is not selected, add it.

2. Save the user record.

3. Set/Reset the password.

Additional information

If the role is missing from an account, contact OCLC Support with a link to this help article and the username of the account.

For more information on the Everyone role, go here.

Page ID
13596