See how to report broken links to OCLC and how to troubleshoot missing and errant links.
Report a broken link to OCLC
Póngase en contacto con el Servicio de asistencia de OCLC con la siguiente información, si la tiene:
- Nombre de su institución
- Símbolo de OCLC o ID de registro
- URL del artículo
- Número OCLC del artículo, si está disponible
- ID de la colección en la que aparece el elemento
- (Opcional) Credenciales de proxy para acceder a sus recursos*.
*Si no puede proporcionar credenciales de proxy de prueba, es posible que OCLC deba realizar una sesión de pantalla compartida con su biblioteca para solucionar el problema.
Report a broken link to library staff
If you enable the "Report a broken link" form so that it appears in your WorldCat Discovery interface and A to Z list, both patrons and library staff can report broken links to your library. See Enable "Report a broken link" and receive emails for more information.
Caution: OCLC does not receive the emails sent to your library.
Troubleshoot missing or errant links
Verify that full-text links are enabled
Enable full-text links in OCLC Service Configuration:
- Sign in to OCLC Service Configuration.
- Navegue hasta los enlaces de texto completo y acceso abierto de WorldCat Discovery y WorldCat Local > .
- Check Links from the WorldCat knowledge base to full text content. This will automatically select the settings for links to appear on the detailed record and on the brief record on the search results page. If for some reason you do not want links in search results, adjust the Search Results setting.
Check your settings
Verify settings in the WorldShare interface, Metadata > Collection Manager > Institution Settings.
Proxy settings
Review the Proxy settings checklist. Note that if the title with the errant link is from an open access collection, you might need to disable the proxy setting within the collection's settings in Collection Manager.
- Check your proxy settings for off-campus access
-
Proxy Type
- Navigate to Institution Settings > Proxy and authentication > Proxy.
- Seleccione Proxy:
- Ninguno (por defecto)
- EZproxy
- III WAM Proxy
URL base
- EZproxy users:
- Enter your Base URL. Example of a EZproxy base URL: http://ezproxy.oclc.org/login?url=
- III WAM Proxy users:
- Enter the Hostname. Example of a III WAM Proxy hostname: sys.lib.proxy.edu
Caution: Do not include a space after the Base URL.
Username and Password
(Optional) Enter your Username and Password. Providing username and password information is used by OCLC for de-bugging purposes only.
Provider settings
- See if a provider-specific identifier is needed for links to resolve
-
Encuentre información sobre la configuración del proveedor en WorldShare Collection Manager.
Acerca de los identificadores de enlace
Las colecciones de determinados proveedores requieren identificadores específicos del proveedor para que los enlaces se resuelvan en texto completo. El ID suele estar incluido en la URL que se utiliza para acceder a la plataforma del proveedor. Por ejemplo, si tiene un documento de identidad "XXX" de un proveedor:
- Puede acceder a la plataforma del proveedor con la URL: http://XXX.provider.com
- In Collection Manager, "XXX" would be the ID needed for Provider ID / Customer ID settings and once entered, the ID would be:
- Se incluye automáticamente en los registros MARC si se imprimen registros desde Collection Manager. Por ejemplo: =856 40$uhttp://XXX.provider.com/patron/FullRecord.aspx?p=12345$zClic para recurso
- Se hace referencia en los enlaces correspondientes de su interfaz de descubrimiento. Por ejemplo: http://XXX.provider.com/patron/FullRecord.aspx?p=12345
- First, see the table below to see if you have a collection from a provider that requires a linking ID. If your provider is listed, continue with the steps below. If you do not know your ID, contact your provider before you proceed:
- Vaya a Configuración de la institución > Configuración del proveedor.
- Seleccione su proveedor en la lista desplegable.
- Enter the identifier from your provider.
Note: In special situations, you might need to override a linking ID for a particular collection. For help, see Collection-level settings in knowledge base collections, Use Proxy.
| Proveedores que requieren identificación |
Siempre es necesario ajustar |
Esta configuración sólo es necesaria si se ha establecido un enlace personalizado con el proveedor. |
ID de enlace específico del proveedor |
| Askews and Holts |
x |
|
VLeBooks Organisation ID |
| CSA |
|
x |
URL base |
| China National Knowledge Infrastructure (CNKI) |
|
x |
URL base |
| EBSCO A-to-Z |
x |
|
Customer ID |
| EBSCOhost |
|
x |
Authentication Type |
| EBSCOhost EJS (EBSCOonline) |
|
x |
EBSCOonline Customer Code
|
| Elsevier |
|
x |
Scopus Partner ID
Expert Consult ID
|
| Factiva |
x |
|
Factiva XS-ID |
| Gale Cengage |
x |
|
Location ID |
| Get It Now |
Las bibliotecas de WorldCat Discovery configuran Get It Now como un servicio sin intermediarios que permite a los usuarios finales comprar artículos inmediatamente. Consulte Cómo configurar Get It Now (servicio no mediado) para obtener instrucciones.
Las bibliotecas de WorldShare ILL configuran Get it Now como un servicio mediado .Consulte Adquisición de artículos de Get It Now para obtener instrucciones.
|
ILL Email Address
Factura a dirección de correo electrónico
Institute
Order Source
|
| IRIS Education |
x |
|
IRIS Education Library ID |
| Infobase |
x |
|
Infobase Library ID |
| JSTOR |
|
x |
OpenAthens Domain Name |
| Kanopy |
x |
|
Kanopy Library ID |
| LOCKSS |
x |
|
URL base |
| LexisNexis |
|
x |
LexisNexis MIP |
| MD Consult |
|
x |
|
| National Library of Medicine |
|
x |
Outside Tool User Name |
| Naxos Digital Services Ltd |
x |
|
Naxos Library ID |
| OCLC |
|
x |
|
| Odilo |
|
x |
URL base |
| OverDrive |
x |
|
URL base |
| Ovid |
|
x |
URL base |
| ProQuest |
|
x |
ProQuest account ID |
| ProQuest Ebook Central |
x |
|
ProQuest ebook Library ID |
| ProQuest Safari |
x |
|
ProQuest Safari UI Code
O'Reilly Connection String for SAML SSO Access
|
| Psychotherapy.net |
x |
|
Psychotherapy.net Library ID |
| Recorded Books |
x |
|
Library ID |
| Skillsoft EZproxy Domain |
|
x |
EZproxy Server |
| Springer |
|
x |
URL base |
| Swank Digital Campus |
x |
|
Swank Library ID |
| Teton Data Systems |
x |
|
Group Alias |
| The HistoryMakers |
x |
|
Site ID |
| VIP |
|
x |
URL base |
| Vandeplas Publishing |
x |
|
Vandeplas Publishing Custom URL Path |
| Westlaw Campus |
|
x |
Westlaw Site ID |
| e-libro |
x |
|
e-libro ID-channel |
Make sure the correct collection is selected
- Search in Collection Manager. See Tips for using the search field.
- Verify that the correct collection and title is selected in the knowledge base.
Verify the format and coverage
Verify that the title-level format is one that will surface links:
- Journal, Full Text (The following values will not surface links: Print, Selected Full Text, Abstracts, and Indexed. Only Full Text titles will surface links.)
- e-Book
- Audio
- Image
- Video
Verify that your coverage information is represented correctly. Coverage can include:
- Dates, Enumerations, or both
See KBART values and formatting for information on how to represent coverage information.
Check title metadata
Número OCLC
Verify that there is an OCLC number and that it is correct. Verify that the OCLC number in the knowledge base matches that in the WorldCat record.
Standard Number
Verify that there is an ISSN/ISBN and that it is correct. Verify that the number in the knowledge base matches that in the WorldCat record.
If the Standard Number is incorrect, report it to OCLC Support.
