Why can I not log into Connexion with my authorization?
Symptom
- Authorization Failed - Authorization or Password Incorrect
Applies to
- Connexion client all versions
- Navegador de conexión
Resolution
1.Ensure you are using the correct authorization format with hyphens: 100-XXX-XXX
If you have the authorization spaced out without hyphens, it will fail to log you in.
2.) Double-check you are entering the correct password. If you do not know the password, contact OCLC Support with the authorization and your OCLC symbol.