Gateway export to Alma ILS causes Connexion client crash
Symptom
- When Gateway exporting a record to Alma ILS, Connexion client crashes and has to be restarted.
Applies to
- Connexion client (all versions)
Resolution
There is something about the Alma host name that is causing the client crash. To resolve the issue, create a new Gateway export destination. Instead of the host name, use the IP address of the Alma server.
How do I ping the Alma server to obtain the IP address?
- Hold down the Windows key and press the letter R; this brings up the Windows Run box.
- Type cmd and press Enter. This opens a command line window.
- At the flashing cursor, type ping ALMA-NAME.alma.exlibrisgroup.com, and press Enter (replace ALMA-NAME with the hosted server name that Alma assigned to you).
- A ping of the server shows this: 'ALMA-NAME.alma.exlibrisgroup.com [PING.IP.GOES.HERE]'.
- Use the IP address it returns for the next steps.
Set up a new Gateway export destination
- Delete the existing Gateway export destination (it's damaged and won't work, even with an IP).
- Create a new Gateway export destination. In the host name box enter the IP address obtained from pinging the server.
- Enter all other information the same as before; port, login name and password.
- Save and test.
If problems persist, contact OCLC Support with your library symbol, a screenshot of the error, and the steps you taken so far.