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OCLC Support

Cannot connect to remote server error in Connexion

  • The error "Cannot connect to remote server" comes up when trying to log into Connexion. 
Applies to
  • Connexion client

This usually means that there is a network or server issue occurring at this moment. Network troubleshooting can help us identify if there is an issue with the connection. Run the following commands to test the network: 

  1. On your computer's task bar, click on the Start button.
  2. Type cmd into the search box and open Command Prompt.
  3. When the Command Prompt window opens, type pathping
  4. When the pathping command finishes, copy the information from the window and email it to along with a link to this help article.
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