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Servicio de soporte de OCLC

Why is our Capira app crashing?

  • Capira app is experiencing crashes
Applies to
  • CapiraMobile
  • CapiraMobile with Staff Dashboard
  • CapiraReady

Please contact OCLC Support with the below information. We will need as much information as possible in order to troubleshoot these crashes:

  • Device information (Apple or Android, model, OS version) that is experiencing the crash
  • What versions of the app is installed
  • Exact replication steps on what is causing the crash:
    • Is the app crashing on launch?
    • Does a specific button/menu option cause the crash?
    • Does a specific action cause the crash?
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